pella roll screen storm door

Let us show you some great reasons to call us. Find A Pella Select Door BRING THE OUTSIDE IN Two color-matched closers provide smooth closing action; One-Touch closer on some models holds door open at the touch of a button. The Low-E, high-performance glass offers better insulation year round. Unhook one closer to adjust one closer at a time. If the screen cloth comes out of the guide (s), push the cloth to the exterior, and gently operate the screen three or four times to realign it. Experience clearer views and more natural light. If you need to lift up on the handle to open the door, the handle set has been installed upside down. Use the properties from the brass polish you used to clean the brass. Learn a quick DIY fix for sagging doors from fellow Neighborly brand Mr. Handyman. So you will ultimately put everything back into its place, screw it in, and make sure it is secure. PELLA CORPORATION, ALL RIGHTS RESERVED. CAUTION: Operating a retractable screen may result in a static discharge. After removing the spindle from the door, gently remove the old screen roll from the spindle by removing the end cap and any screws on both sides and sliding it out of the pull bar. 22424x Modern retractable screen doors work by rolling and unrolling screen material via a spindle at the top or side of the door. Hold the spindle sideways and manually test the screen. Not seeing a showroom near you? Model 3825 and 3800, Extruded Pella Rolscreen Storm Doors. Here are the ways we recommend fixing these two issues. If it still hits, you can try adding shims under the side and top mounting rails to move the storm door further away from the entry door. How to Fix a Storm Door Retractable Screen, Let your Talent Shine: Work for Glass Doctor, How to Replace a Ripped Retractable Screen, How to Fix a Storm Door Retractable Screen That Wont Open or Close, Trust Glass Doctor for Screen Repair & Replacement. c. Apply a new clear coat with a clear lacquer spray - follow the products directions. Refer to the Pella Window and Patio Door Owner's Manual for more information on operation, recommended care and maintenance for your Pella windows and patio doors. Your recently viewed items and featured recommendations, Wright Products - Serenade Mortise Keyed Lever Mount Latch with Deadbolt for Screen and Storm Doors, Satin Nickel, National Hardware N266-221 V1352 Door Closer Part Kit in Black. Pella's attractive selection of storm doors & screen doors will complement the entrance to your home, with multiple styles to suit your needs. The Integrated Rolscreen is an option for Pella Reservedouble-hung and single-hungwindows. Now you see it; now you dont. One-Touch closer that holds door open at the touch of a button. Features: 1-5/8" heavy-duty frame with reinforced corners. Storm Doors Learn more about our community of home service experts. Pella Windows & Doors | Pella Explore storm door installation information from Pella. See the difference patio door screens can have on your home's curb appeal. Several handle sets are solid brass. New Door/Replace Old Unit, Prime-Line K 5131 White Storm Door Hinge Pin Kit (3-Pack), Prime-Line B 638 Screen Door Tension Spring with Roller, 1 inch Nylon, Metal Ind. Loosen them a turn to relax the tension. Success! Slide it into the door channel. Gently wind up the end of the spindle if you need to create tension, or gently unwind if there is too much tension. Lowes and the gable design are registered trademarks of LF, LLC. Explore storm door installation information from Pella. Prime-Line K 5007 Screen and Storm Door Push Button Latch Set With Night Lock - Replace Old or Damaged Screen or Storm Door Handles Quickly and Easily - Black Finish (Fits Doors 5/8" - 1-1/4" Thick) 10,417. Insert new screen roll into the spindle and make sure the end of the screen is placed properly along the track in the pull bar. . To determine in which direction and how much to move it, apply some lipstick to the edge of the deadbolt. Type Latch Assembly for Pella Select Mortise Handle Kit with Key Lock, 7/8" Backset Door Type Pella Select Series Mortise lock screws are NOT included.You will need to reuse your current screws. Find a Pella Branch Showroom by state NOTE: you may be able to leave the hardware in place on the door when polishing the handle only make certain to completely mask off all areas around the handle before starting. Because retractable screens are always taut, even a patched screen will get worse over time. How do I adjust the tension on my Rolscreen? Turn it counter-clockwise to increase speed, and clockwise for a slower speed. Discover more about the small businesses partnering with Amazon and Amazons commitment to empowering them. PELLA WOODCORE MODELS Congratulations on choosing a Pella storm door to beautify and protect your home. Invite the light inside and design the door of your dreams with Pella Select Fullview Storm Doors. If the set screw is stripped and cannot be tightened, the handle will need to be. Carefully cut the caught thread off of the screen roll. Do not remove the screen from the door or the spring tension will be lost. PLEASE NOTE: If you removed the hardware from the door, lubricate any internal workings with a spray lubricant. Patio Door Screens | Pella <iframe title="Google Tag Manager" src="https://www.googletagmanager.com/ns.html?id=GTM-8CXX" height="0" width="0" style="display:none;visibility:hidden"></iframe> Patio door screens maximize light and ventilation, while keeping bugs out. Pella Storm Doors | Pella <iframe title="Google Tag Manager" src="https://www.googletagmanager.com/ns.html?id=GTM-8CXX" height="0" width="0" style="display:none;visibility:hidden"></iframe> Slowly lower the glass again, and the screen should be reset. For some doors, this latch is built into the screen handle, and needs to be installed during the door installation. Re-install the hardware on the door. Pella Select Rolscreen Full-View Low-E Storm Door, Low-E, high-performance glass offers better insulation year round and reduces the harmful fading effects of the sun to protect your entry door and floor, Rolscreen retractable screen pulls down for a refreshing breeze, or lifts up and glides out of sight for a clear view, The Pella Select handle set with keyed lock allows you to customize your door by choosing the finish of the handle, 1 3/8 thick overlapping frame provides a tight seal and clean look, Heavy-duty weatherstrip adds protection against drafts and moisture, Durable aluminum frame has reinforced corners to keep door square, Two color-matched closers provide smooth closing action. If you own a storm door with a retractable screen, chances are youve experienced the benefits of enhanced curb appeal, better home circulation, and improved energy efficiency. Release the pull bar and push the screen cloth completely out of both guides, the entire . 256 Bergen Blvd Woodland Park, NJ 07424 Available Sizes: 36"X81". The Largest Selection of Storm Door Parts Online, Type Latch Assembly for Pella Select Mortise Handle Kit with Key Lock, 7/8" Backset Door Type Pella Select Series Mortise lock screws are NOT included.You will need to reuse your current screws. Replacement strike plate for a storm door; measures 7-1/4" on installation hole centers. The Integrated Rolscreen is an option for Pella Reserve d ouble-hung and s ingle-hung windows. Click HEREfor sliding patio door instructions (2006 - current) The standard conventional fiberglass screen allows in light and a fresh breeze into your home. Save with Advantage Plan. Reattach the handle, and firmly tighten the set screw. (Easiest method, but requires more frequent polishing.). Explore Storm Doors STYLE AT YOUR DOOR STEP Pella's exquisitely designed Select doors are crafted to complement your home with a broad selection of glass designs and frame colors. Insert one end in each guide. 80072. If polishing the key cylinder, protect the internal mechanism by covering the opening with tape. Click HERE for vintage instructions (1997-2017) Ready to schedule a free in-home consultation? 2023 - Speedy Storm Doors, All Rights Reserved. Use a quality brass polish or cleaner to clean the brass - follow the products directions and cautions. (Most difficult, but lasts the longest.). Visit site homepage, Copyright 2023. This allows for a clear, no screen, window view when you have the screen rolled up. This allows for a clear, no screen, window view when you have the screen rolled up. Screens are not designed to retain children or pets. Pella Select Rolscreen 32-in x 81-in White Mid-view Retractable Screen Aluminum Storm Door in the Storm Doors department at Lowes.com Windows & Doors Exterior Doors Storm Doors Pella Select Rolscreen 32-in x 81-in White Mid-view Retractable Screen Aluminum Storm Door Item # 4103726 Model # 5625031E Shop Pella 4 Pella Rolscreen Full-view Retractable Screen Aluminum Storm Door with Handle Included Find My Store for pricing and availability 528 Multiple Options Available Color: Black Pella Select Rolscreen Mid-view Retractable Screen Aluminum Storm Door Find My Store for pricing and availability 4 Pella When not locked into place, it is normal for the top glass panel to drop 13 inches. Touch 'n Hold Smooth Door Closer - Single Kit (Green) - Standard-Duty Door Closer with Touch-Button Hold Open Feature & Smooth Closing Motion for (Medium & Lightweight) Storm, Screen Doors. Gently tap the metal trim back in place with a rubber mallet. The screen is designed to blow out in heavy winds or when pushed on to prevent damage to the screen. 8% more open to allowing for improved airflow. Frame Extenders; Screws; Screw Covers; Storm Door Retainer Strips; Screw Cover Kit; Storm Door Drip Caps; Decorative Moldings; Paint; . Continue with the screwdriver buy loosening the screws at the very top where the screen and spindle is located. The door opening may be out of square, which can happen as a home settles. Series Name Designed for 646 Series Doors Type Fullview Storm Door Retractable Screen Roll Door Size Works for 36 Inch Doors Retractable Screen Roll for 36 inch doors for 646. Please have the product ID available if possible. Schedule an appointment online or give us a call at 833-974-0209 to get started solving your retractable screen storm door problems today. The screen cloth will retract itself back into the guide. Here is how to install the new screen yourself: If the screen on your storm door is being stubborn, its inability to open or close is due to screen tension. Upload an image of your door, so we can make sure you get the perfect look. Top subscription boxes right to your door, 1996-2023, Amazon.com, Inc. or its affiliates. Wood products The screen should snap up, resetting the tension of the rolling mechanism. For a better experience using this site, please upgrade to a modern web browser. , Caulking behind the top drip cap and the mounting rails can prevent water or air from leaking around the edges of the door. It is for information purposes only. (2-pack), National Hardware N279-002 V1370 Touch 'n Hold Door Closer in White,7/16"-14x72", Prime-Line T 8681 Storm Door Bottom Sweep, Gray Vinyl, Touch 'n Hold Smooth - Heavy Duty Door Closer System (White), Prime-Line E 2103 Cylinder Lock, 1-1/4 inch, Schlage Shaped Keys (Single Pack), Wright Products V150WH Heavy Duty Pneumatic Closer, White, Prime-Line K 5007 Screen and Storm Door Push Button Latch Set With Night Lock Replace Old or Damaged Screen or Storm Door Handles Quickly and Easily Black Finish (Fits Doors 5/8 1-1/4 Thick), Prime-Line K 5034 Screen Door Closer Repair Kit, Zinc Metallics, LARSON Certified Storm Door Hold-Open Closer Kit (White), Prime-Line MP1034 Sliding Glass Door Pull, Wood Handle, Diecast Construction, Chrome, (single pack), Prime-Line T 8680 Storm Door Bottom Sweep, 1/2 inch T Style, 37 inch, Gray Vinyl, Prime-Line K 5062 Key Cylinder w/Thumbturn, Solid Brass Construction, Polished Brass Finish, Larson QuickFit Brushed Nickel Handleset for Storm Doors, Prime-Line D 1998 Pella Sliding Door Roller Assembly with 1-1/2 inch Ball Bearing Steel, M-D Building Products 68593 1-3/4x36-Inch Aluminum Weatherstrip Door Bottom with Mill/Vinyl Finish, Dynasty Door Closer Adjustable Spring Size 3-6 Hydraulic Automatic Door Closer Series 1636 Dark Bronze. Apply Online to work for a Locally Owned and Operated Glass Doctor Franchisee. *Same-day installations are based on in-stock product and installer availability. Ideal Security Door ML Lever Set with Keyed Deadbolt (4 Posts, Matte Black), Wright Products V670BL Universal Knob Latch, Black, Larson 20297857 QuickFit BRZ Handleset, Aged Bronze, Prime-Line C 1280 Mortise-Style Sliding Door Handle Set Replace Old or Damaged Door Handles Quickly and Easily For Right- or Left-Handed Doors - White Diecast, 3-15/16 Mounting Holes, Prime-Line MP5073 Pneumatic Door Closer, 10-1/2 in, Painted Black, Adjustable, Medium Weight, (single pack), Prime-Line K 5132 Storm Door Hinge Pin Kit (Pack of 6) , Black, National Hardware N279-794 V1345 Touch 'n Hold Door Closers in White, Prime-Line T 8725 Storm Door Panel Clip with Screws, 1/4 In (Pack of 8), White, Wright Products VK333X3FB Keyed Tie-Down Push Button Handle, Florida Bronze, M-D Building Products 80630 1-3/8-Inch by 36-Inch DB002 U-Shaped Door Bottom with Drip Cap, Bronze, Prime-Line C 1225 Sliding Patio Door Handle Set - Replace Old or Damaged Door Handles Quickly and Easily White Diecast, Mortise Style, Non-Keyed (Fits 3-15/16 Hole Spacing), M-D Building Products 43820 Replacement Door Bottom, 35-3/4-Inch, Beige, Wright Products International V333WH Screen and Storm Door Pushbutton Latch, White, Wright Products V820AFB Medium Duty, Florida. Windows by Pella, Inc. is an independently owned and operated business under a distribution agreement with Pella Corporation. If the handle set and deadbolt move freely when the door is open, the deadbolt may be hitting the edge of the strike plate. Or fastest delivery Wed, Feb 15. The screen is both durable and functional. If you have continue to have difficulty with your Rolscreen,visithttps://www.pella.com/support/request-visit/ or call(877) 473-5527 to find a Pella service location nearest you. You will need to adjust the door opening square and plumb so the storm door can perform as designed. Open the door, and place a hand on each side of the screen material-one inside and one outside of the door. If your screen is difficult to retract, there is not enough screen tension. Remove the cover that is over the screen roll. ClickHERE to be taken to the Pella Storm Door Support Center. Pella Rolscreen Full-view Retractable Screen Aluminum Storm Door Find My Store for pricing and availability 512 LARSON Tradewinds Selection 36-in x 81-in White High-view Retractable Screen Aluminum Storm Door with Handle Included Model # 1460803217 Find My Store for pricing and availability 334 LARSON If your screen struggles to stay unfurled, there is too much tension. Rolscreen Retractable Screen. Release the pull bar and push the screen cloth completely out of both guides, the entire length of the guides. Search By Storm 2023 Storm Door Parts Warehouse. Use care not to carry the glass panel by the metal trim alone. . After you have removed the pull bar and endcap, remove and discard the old screen. We try to include information for a large portion of our various products and vintages; however, we do not have every older set of instructions available online. Pella Select Fullview Storm Door Invite the light inside and design the door of your dreams with Pella Select Fullview Storm Doors. Pella's attractive selection of storm doors are designed to suit your preferences, including screens that roll out of sight or decorative designs. Bring the outside in with a Rolscreen Midview storm door. Do not remove the screen from the door or the spring tension will be lost. You are now subscribed to Pella offers and inspiration. All Glass Doctor Franchise Locations Are Independently Owned And Operated. If the Rolscreen has becomeunlatched from the top roller mechanism, clickHERE for instructions to reassemble the cartridge. b. Variety of fullview glass designs to personalize your entrance. More Buying Choices. FREE delivery Fri, Feb 17 on $25 of items shipped by Amazon. Pella Storm Doors. This also includes any screws or hardware that is keeping the top of the door attached to spindle. Latch Assembly for Pella Select Mortise Handle Kit with Key Lock, 7/8" Backset, Larson 830 Series Retractable Screen Storm Door Parts Overview. Replace the screen cover. Slide the washer back past the knobs on the rod and against the jamb bracket. Click HERE to be taken to the Pella Storm Door Support Center. From window and door hardware and installation accessories to frame parts, shop the replacement parts you need for your windows or doors. , Youll gain top performance with the top glass panel in the outside track, overlapping the bottom glass panel in the inside track. Multiple styles for your choice of maximum light or a classy look. Turn the adjustment screw or knob (varies by model) 1/4 to 1/2 turn at a time, until you've achieved your desired closing speed. Available in seven frame colors to match Pella windows and doors. First, make sure that only the glass or the screen, but not both, are in the door at one time. Reverse the panels if needed. Adjust the strike plate to allow the deadbolt to move freely. If water is coming in around the window opening, the drainage holes (also known as weep holes) may be blocked. See the hardware instructions for removal. First, you will need to disconnect the glass and from the screen. At Pella, we do more than create windows and doors. Pella Rolscreen 36-in x 81-in White Full-view Retractable Screen Aluminum Storm Door with Handle Included Shop Pella 529 Add to Cart Get Pricing and Availability Use Current Location Rolscreen retractable screen pulls down for a refreshing breeze or lifts up and glides out of sight for a clear view You may also need to reverse the latch assembly. Loosen the hinge rail installation screws a turn to relax the tension. Please refer to your original installation instructions to remove and reinstall the handle in the correct position. The door closer bracket may not be securely attached to the door. This information is not intended as an offer to sell, or the solicitation of an offer to buy, a franchise. Decorative handle with finish choices that vary by model. Pella is proud to announce the Integrated Rolscreen - a screen that appears when you open the window, and rolls away, out of sight, when you close it. Keep child or pet away from open window. Adjust the screen if needed. Retractable window screens roll up and down like a shade on casement windows, and roll away to the side on sliding patio doors. Search By Series Name Designed for 356 Series Doors 36 Inch Type Fullview Retractable Screen Roll Model Year Doors Made After 03/14/2008 Give us your Registration Series Name Designed for EasyVent Selection/346 Models Type Fullview Storm Door Retractable Screen Roll Door Size Width Works for 36" Wide Doors Screen Away Series Name Designed for 346 Series Doors Type Midview Storm Door Retractable Screen Roll Other Relevent Product Information: Retractable Screen Roll for 36 inch doors only Series Name Designed for doors built after 2006 Type Midview Storm Door Retractable Screen Roll Give us your Registration number and we'll confirm it will fit! Wipe the plate clean, and repeat the test until the deadbolt engages freely and doesnt leave a mark. After unscrewing all top sections, you should then be able to gently remove the whole section where the screen is housed. OLDER MODELS ONLY CHECK WITH Bottom Glass Wedge KitIncluded in part # : 080510032RFColor: White. The screen cassette should be seated in a bracket on each end. If you need instructions fornon-current product, visit https://pella.custhelp.com/app/ask and submit a request to Pella Corporation's customer support team or call (877) 473-5527 for further assistance. Note: Firm rubbing may be necessary to loosen the coating on the brass. Remove the cover that is over the screen roll. $1328 $14.99. A static discharge in the presence of a flammable substance such as an aerosol lubricant could cause ignition. Over time, the clear coat finish can wear through or be compromised by nicks from rings and keys, exposing the solid brass to the elements. Apply a high quality, non-abrasive, polymer-based automobile wax to seal the surface. Here are the five steps to remove and re-install the spindle before you make your retractable screen repair: Ultimately there are two key issues homeowners may face with a retractable screen door: a ripped screen or a screen that wont open or close. When the door is closed, engage the deadbolt all the way. This product is already in quote request list. Fullview Doors. These doors offer a refreshing breeze when you want it and a clear view when you dont. Confirm there is no slack on the new screen and screw the endcap back on the spindle and the pull bar to secure the screen into place. Glass cleaners may be used with lint-free soft cloth. Participation in promotions is determined by each business; participation may vary. Pella makes it easy to find the right door for your home & budget. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. On the edge of the door frame (2b). How do I install the glass in my fullview . Storing the screen rolled up also protects it from constant wear and tear. In addition, patching the screen will negatively impact your view out the screen door. The Integrated Rolscreen was the Winner of the Most Innovative Window from Window and Door Magazine in 2019. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. This Lock Cylinder by Prime-Line Products is constructed of diecast materials and comes in a brass-painted finish. The metal trim on the edge of the glass panel may be coming off. WARNING: Screen will not stop child or pet from falling out of window. Disappear when you don't need them; Maximize your view If there is not lipstick on the strike plate, but there is a mark on the back surface of the deadbolt hole, the deadbolt hole in the door frame needs to be deepened with a chisel. Remove the hardware from the door so the finish of the door will not be affected. This superior quality door has been designed and constructed for years of trouble-free service. Shop products from small business brands sold in Amazons store. Integrated Rolscreen Windows by Pella | Pella There may be a pocket of air pressure between the primary door and storm door. If you are a resident of or want to locate a franchise in one of these states, we will not offer you a franchise unless and until we have complied with applicable pre-sale registration and disclosure requirements in your state. Pella Storm Doors and Screen Doors Pella's attractive selection of storm doors are designed to suit your preferences, including screens that roll out of sight or decorative designs. Pull down on the screen about six inches and then release it. Experiencing door sagging or structural issues in your home? To create an escape route for the air, try raising the storm door expander or leaving the storm door window slightly open. If you need assistance with a Rolscreen on your storm door, visit https://www.pellastormdoors.com/support-center/contact-us. These handle sets have a clear coat finish to protect the brass. Discover what you need to know when shopping for new windows. Call 833-974-0209 or contact the Glass Doctor location nearest you to get started. The hinge rail screws may be too tight. Get long-lasting use with minimal maintenance. Glass Doctor is a registered trademark of Synergistic International LLC, Copyright 2023. The storm door deadbolt and latch side rail are likely misaligned, which can prevent the deadbolt from retracting. This site is governed by the Lowes Privacy Policy and Pellas Privacy Policy. Rolscreen window screens are designed to automatically release themselves from the guides to absorb shock. Rolscreen retractable screen provides convenient ventilation for a clear view. Brass has an enduring quality, in that it can be refurbished to its original polished finish again and again by using a quality brass polish and a soft cloth. In the unlikely event that you will need to replace the screen roll due to wear or damage, follow these simple steps. If one edge has writing on it, the writing should be facing you. If you have questions regarding non-current product not found on our site, visit https://pella.custhelp.com/app/ask and submit a request to Pella Corporation's customer support team or call (877) 473-5527 for further assistance. Click HEREfor window instructions (2017 - current). Inspect and clean the drainage holes, which are located on the outside of door just below the window area. Learn more about ourwindow screen and solar screen services. Lubricate the hinges with silicone spray or 3-in-1 oil. Heavy-duty weatherstrip adds protection against drafts . Currently, the following states regulate the offer and sale of franchises: California, Hawaii, Illinois, Indiana, Maryland, Michigan, Minnesota, New York, North Dakota, Oregon, Rhode Island, South Dakota, Virginia, Washington, and Wisconsin. To reset the screen into the sides, slowly lower the glass all the way to the bottom. Fit the straight, outer leg into the mounting rail first, and then snap in the inner leg, which may have a hook. https://www.pella.com/support/request-visit/, Pella Window and Patio Door Owner's Manual, Removing/replacing screens from sliding patio doors, Rolscreen won't fully retract on patio door. Modern retractable screen doors work by rolling and unrolling screen material via a spindle at the top or side of the door. Shop Pella Rolscreen 32-in x 81-in White Full-view Retractable Screen Aluminum Storm Doorundefined at Lowe's.com. Part#:33041, Strike Plate Color:Poplar White Part#:24059. Overlapping Frame For A Clean Look. State and local laws may impact the services this independently owned and operated franchise location may perform at this time. If the screen cloth comes out of the guide(s), push the cloth to the exterior, and gently operate the screen three or four times to realign it. Start at the top of the door and hold the retainer at about a 45 degree angle. 2022 Pella Corporation, All rights reserved. If you have continue to have difficulty with your screen, visithttps://www.pella.com/support/request-visit/or call(877) 473-5527 to find a Pella service location nearest you. Schedule a FREE consultation and get expert advice from a Lowe's Project Specialist. Stylish handles inside and out with keyed deadbolt, available in five finishes. Replace the screen cover. Unfortunately, if your screen is ripped, the only solution is full screen replacement. Instructions for adjusting tension on current vintages of Rolscreen are listed below. Our expert installer will contact you to discuss your needs and provide a quote. Then raise the glass all the way to the top. To hold a storm door open with a standard closer, open the door to the desired position and slide the hold open washer until it rests against the closer tube. From priority scheduling, preferential pricing, exclusive savings, and more. Let fresh air in while keeping bugs, leaves and other debris out. Bring the outside in with a Rolscreen Midview storm door. There was an error saving your information. If you need instructions for non-current product, visit https://pella.custhelp.com/app/ask and submit a request to Pella Corporation's customer support team or call (877) 473-5527 for further assistance. Retrack the screen as described above. Click HEREfor Pella 350 Series sliding patio door instructions (2013 - April 2021) With Pella, you're getting the industry's best storm door protection from drafts and leaks with less maintenance and a premium style. Standard option onPella Lifestyle Serieswindows. Retighten the screws. Please contact the franchise location for additional information. Unprotected brass will tarnish under this exposure. a. Glass Doctor, All Rights Reserved. Here is how to fix your retractable screen tension issues: If youre ready to skip all these steps, the team at Glass Doctor is ready to help with your storm door or home window screens. Storm Door Installation | Pella Please have theproduct ID available if possible. If the metal trim and the rubber boot have come off too far to tap back on, first tap the metal trim OFF the glass.