Your BT account number (which you can find on your bill) Your current landline number Your new address If you just have broadband with BT, you should call 0800 800 150, but if you have more services, you can call 0800 783 0235 or use the link below. If you decide to apply for a product or service through our website you will be dealing directly with the provider of that product or service and not with us. Chant West ratings and research are prepared by Chant West and are not connected in any way to research and ratings prepared by any of our related entities. If you need to write to us, please check the back of your bill for the right address to use. +612 9155 4030, BT Panorama Full details are available on request. individuals between 40-49 years of age have been shown. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Please use one of the customer service options listed above. GPO Box 2861 If you're a BT Business customer and unhappy with the product or service you've received, we want to help. Contact from abroad. 18-04-2020 BT Halo includes services worth up to 468 over your 24-month contract for just 1 extra per month. Some product issuers may provide products or offer services through multiple brands, associated companies or different labelling arrangements. How can I make a complaint? Past performance is not a reliable indicator of future BT Super investment options You'll automatically be invested in the BT Super For Life fund when joining, then you're free to switch to any of the alternative options any time after. We have a range of ways to get in touch for new and existing customers. To withdraw money from your super log into your account, go to request a withdrawal and follow the steps. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. Generally, you can access your super once you meet the conditions of release. Your individual situation may differ and you should seek independent professional tax advice. Investing can help you lay the foundations for your best possible financial future by growing wealth and building financial security. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. BT - Part of Westpac Banking Corporation. There is a different Lifestage investment option for each decade, so you'll be placed in the investment option for the decade in which you were born. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. 21-04-2020 Get a supercharge today! I have found it impossible to get an update as I do not want to tie up valuable resources by making a long drawn out call at this trying time other calls would be more important. Set up your utilities, today! By cheque made out to BT Payment Services Ltd with your account number written on the back and sent to: Your BT account number (which you can find on your bill). If you made a request to consolidate other super into your AustralianSuper account it will take around 3 days for those funds to appear in your AustralianSuper account. For example, if you were born in 1983, you'll be invested in the 1980s Lifestage investment option. Call:1300 363 992 Your account number starts with 10 or 11 (and is 9 digits), Your account number starts with 40 (and is 9 digits), Your account number starts with a C0 (C zero), A Product Disclosure Statement (PDS) is available for each of the Super Products, BT Panorama products, and BT Margin Lending Margin Loan, and can be obtained by calling 132 135, or visiting the. there is no online or email to contact BT currently - you need to phone 150 then billing If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. Please note, we are a comparison website and provide general advice only. She has written about finance for 10 years, having previously worked at Westpac and written for several other major banks and super funds. Providing or obtaining an estimated insurance quote through us does not guarantee you can get the insurance. If you're a Westpac, St.George, BankSA or Bank of Melbourne customer, you'll be able to see your super next to your everyday bank accounts in your online banking. Although we provide information on the products offered by a wide range of issuers, we don't cover every available product or service. 233724, is the trustee and issuer of interests in BT Super for Life which is a part of Retire See more Photos See all Videos See all 1:51 Investments in BT Super Invest are subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. bt super contact email . Investor:1800 998 185, Monday to Friday,8:30am 7:00pm (Sydney time) Compare these popular industry funds side-by-side. We encourage you to carry out your own independent research and seek advice where necessary to aid your decision making. BT Super Invest is part of Panorama Super. Level 11, Tower Two International Towers Sydney If you need to write to us, please check the back of your bill for the right address to use. Fax: 02 9274 5764, Email: By providing you with the ability to apply for a credit card or loan, we are not guaranteeing that your application will be approved. Thank you for the response its not great for a communication company that you cannot contact them! Learn more, You may be using an old link, to view your email please go to. BT Super Invest Product Disclosure Statement, BT Super Invest Additional Information Booklet, BT Super Invest - Super Target Market Determination, BT Super Invest - Transition to Retirement (TTR) Target Market Determination, BT Super Invest - Pension Target Market Determination, BT Super Invest Investment Options Booklet, $12.50 per trade, or 0.11% of the transaction value (if greater), 0.04% p.a. For further information about our complaints process, download our Complaints Policy. For more information contact our fleet solutions partner. How has your fund performed? These two options are detailed below. How can I make a complaint. If you are unsatisfied with our response to you, or the complaints handling process itself, or you did not receive a response within the required time frame, you may be eligible to take your complaint to an external complaints body. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Email . You can access your super online - and importantly, take action - any time, from anywhere. In this video I will be showing you how to manage contacts on BT Mail. Click here for more information. Please find belowinformation on how you can buy some of BT's surplus assets. Let us help you out with your query. Youll also be charged if your service needs to be reconnected or unrestricted. You can learn more about how we make money. General and personal advice are available. How can I boost my super and retirement savings? Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3001. Unless otherwise specified, the products and services described on this website are available only in Australia from Westpac Banking Corporation ABN 33 007 457 141 AFSL and Australian credit licence 233714. Please enable it prior to continuing. London Need something to keep you occupied during your downtime? Strange that a communications company haven't setup an alternative means of communications for customers to contact them when an energy company (EDF Energy) has. Information is provided in good faith and is believed to be accurate, however, no representation, warranty or undertaking is provided in relation to the accuracy or completeness of the Information. Open an account in minutes If youre ready to get started you can apply online in about 10 minutes. 12h28. on Identification Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Sign in. 19h29. To keep your account secure, your mobile number can only be updated by calling 1300 300 273 (8am-8pm AEST/AEDT weekdays). We're phasing out the 'keep me logged in' feature. Its quick and paperless. 20h08. Calling From Overseas:+612 9155 4070, BT Super for Life The subject matter of this webpage is subject to the opinion of, and factual research carried out by, the author. BT Financial Group does not receive any commissions from Westpac as a . If youre switching to a TV and broadband package, you will have to contact your TV provider (if you have one) to cancel your current services. The property helpdesk is managed by a third party and are unable to discuss customer enquiries. I don't believe it was a special deal that was not how it was sold it came across as standard. If you're unsure about anything, seek professional advice before you apply for any product or commit to any plan and read any disclosure documents (such as any Target Market Determination (TMD) and/or Product Disclosure Statement (PDS)) issued by the provider before making a decision. However, note that if you choose to transfer a lump sum, there are tax and Centrelink implications. We endeavour to ensure that the information on this site is current and accurate but you should confirm any information with the product or service provider and read the relevant Product Disclosure Statement (PDS) and Target Market Determination (TMD) or the information they can provide. of your account balance, Up to $95 p.a. Forgotten your login details? Performance, fees and insurance data is based on each fund's default MySuper product. Are these phones part of a digital voice order? If this hasnt worked, it could be a problem with your device. Family Law, Inheritance Law just to name a few) that protect and ensure that the remaining assets will be distributed in a fair manner. What are the BT Super for Life investment options? Alternatively, you can use the link below to find out all about BTs current deals and packages. How likely would you be to recommend finder to a friend or colleague? You may also apply for up to three insurance options based on a combination of the following: When you apply for this type of cover, you'll be given flexibility to decide the amount of insurance cover you require; however, approval is not guaranteed and is dependent on the result of a medical assessment. The sale of BT Super was dealt a blow last week, with the bank confirming reports that managing director of BT superannuation Melinda Howes was departing for family reasons, amid job cuts amid . Target Market Determinations for the products are available. You should also consider obtaining personalised advice from a professional financial adviser before making any financial decisions in relation to the matters discussed hereto. Online:afca.org.au. These may change or we may introduce new ones in the future. We always strive to provide the most up to date, correct and informative information in all of our webpages, but from time to time, you may spot an error or something you don't agree with. All costs are inclusive of GST unless otherwise stated. No matter your problem, from complaints to bills, we have everything you can use to contact BT. Post:GPO Box 5218, Sydney NSW 2001 While our site will provide you with factual information and general advice to help you make better decisions, it isn't a substitute for professional advice. Please use one of the customer service options listed above. In addition, depending on your investment choices, the following fees and costs may apply: # Other fees, costs and charges may apply to your BT Super Invest account, such as a cash account fee and transaction costs eg buy/sell spread. Please enable it prior to continuing. Email Login Page For the home For business and public sector For global business | UK Broadband TV Sport Mobile Gaming Discover BT Halo Help My BT Email Sign in BT ID or Email address Password Show Forgotten your login details? If you are not a customer of one of the banks listed above, you can still sign up for a BT Super for Life account but will need to open a bank account first. on If you normally pay via PayPoint and cant get to one in time, you can pay your bill in another way, including: If you dont pay your bill, youll be charged 7.50 and you run the risk of your service being disconnected or restricted. Please refer to our FSG - General Insurance. Once we receive your form, well write to you confirming the amount you can claim. We provide tools so you can sort and filter these lists to highlight features that matter to you. Top investment strategists are advocating caution for investors as they identify the top themes to focus on in the new year. We also don't recommend specific products, services or providers. You've disabled cookies on the browser. I have hired a very expensive solicitor to settle his moneys etc & am still waiting & seem to be getting no where ,, I have been told that the mother of 3 of his children who he had not been with for over 12 years could get all his moneys,, This would be the last thing my son would have wanted & I cant understand how with me paying for this solicitor as well as Im paying for the 3 childrens private education since my son died be able to go against what was set out in his WILL be ignored,. Any taxation position described is a general statement and should only be used as a guide. Disclaimer - Hive Empire Pty Ltd (trading as finder.com.au, ABN: 18 118 785 121) provides factual information, general advice and services on a range of financial products as a Corporate Authorised Representative (432664) of Centra Wealth Pty Ltd AFSL 422704. Follow this process if youd like toconsolidate all your super into your AustralianSuper account. Our services may only be used by persons who have entered into a licence agreement with us, and use is subject to the terms of that licence agreement. You have been temporarily locked out. Consider its appropriateness to these factors before acting on it. : full name, contact details and residential address, Your current superannuation details, if you'd like to roll over your super into your BT Super for Life fund, Your investment and insurance choices ready. 13-09-2018 It might not seem like a huge priority when you're younger, but your super portfolio is the key to a secure, comfortable retirement. Please go to I'm a BT Business customer. Download theInvestment Options Booklet(PDF) for a full list. Choose how involved youd like to be in managing your investments and take on more or less as you see fit. (charged by the fund manager), 0.34% p.a. Call 132 135 Things you should know BT Super forms part of Retirement Wrap ABN 39 827 542 991 ('Fund') and is issued by BT Funds Management Limited ABN 63 002 916 458, AFSL 233724 ('BTFM'), the trustee of the Fund. Contact us on 1800 682 525 Monday to Friday 8 am - 7 pm (AEST/AEDT). Frequently asked questions about BT Super We have a range of cars and commercial vehicles for sale. GPO Box 2861 When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. BT Super Invest is built on the BT Panorama operating system, a market-leading technology that helps you manage multiple investments at once. Calling From Overseas:+612 9155 4070. Youll need to have your account number ready if you call. The amount of insurance cover you'll receive and the cost of insurance cover are based upon your age, gender, occupation and lifestyle. I have autism and greatly struggle with talking on the telephone and find email a lot less distressing and easier to follow Read the relevant insurance in your super guide for more information. Find out how to do this for your browser at https://www.enable-javascript.com/. on Youll also be given the opportunity to end your contract without paying any exit fees if it cant be improved. You can update your postal or residential address, email address and home phone number by logging in to your or mobile app and selecting my details. GPO Box 3958 Should we be unable to resolve your concern at your first point of contact, we will then refer the complaint to our dedicated Customer Solutions team. (charged by the issuer). If your speed is slower than it should be, you can use this troubleshooter to report the problem or you can text HELP followed by your landline number to 61998. 233722 (BTSL) and Westpac are together the issuers of the BT Margin Lending Margin Loan. I have an fibre optic (well optic to the box down the road) and then twisted pair to the house my belief was the two new phones are paired to the hub and use the digital portion of the fibre allowing the digital phones in the house to be used. The information in the table is based on data provided by Chant West Pty Ltd (AFSL 255320) which is itself supplied This stage has a very high allocation towards growth assets. If neither of these are the problem, try disconnecting and reconnecting again it could be that youre trying to connect to the wrong router. BT is committed to providing great service and our people are dedicated to ensuring we help you achieve your financial goals. Please refer to the AFCA website set out below for more information. Email: Contact BT. Finder Wallet Pty Ltd is not a bank and does not offer banking services. on Log in to your account or mobile app, to: If you want to claim a tax deduction on your personal super contributions in your next income tax return, you need to complete the Notice of intent to claim a tax deduction for personal super contributions form. Registered in England and Wales No. If you need help remembering your username or password you can use the links below. I have spoken to them a while back and the phones are out of stock and they have no clue when they will be back in. Ask questions and share tips with other people 24 hours a day. Those who can maintain balance of $2,000 in transaction account. Help > Create new Email address >. The issuers of the products named on this website can be found in the relevant disclosure document. If you pay it off early, youll also get a 1% discount, bringing it to 56.10. Keep it turned off for a few minutes and switch it back on. 1 - 8 of 8 Compare Important information about our super fund comparison table Prepare for your best financial future discover how our superannuation accounts can help you save for retirement. BT calculates your cancellation fees by taking the remaining amount you would pay until the end of your contract and subtracting the costs BT save by you leaving early and 1% if your final payment is paid early. Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product. on +612 9155 4029, Advisers BT Financial Group does not receive any commissions from Westpac as a . If someone answers your question correctly please let other members know by clicking on 'Mark as Accepted Solution'. You can securely upload supporting documents if you wish. We may receive a commission from selected partnered companies for the introduction of potential customers and business mentioned on this website. BT Super for Life - MySuper Lifestage Fund, BT Super - Pendal Sustainable Conservative, BT Super - Index Australian Fixed Interest, https://www.chantwest.com.au/financial-services-guide, 7 steps to set your investment goals in 2023, Eyes on radar: Themes for investors to watch in 2023, Vanguards new low-fee super fund: 3 things to consider before switching. Scan to download the Finder app on iOS or Android. Contact us to learn more about how you can get the most from your BT Super. We compare from a wide set of banks, insurers and product issuers. Please report this to us at info@utilityswitchboard.com. With BT Super Invest you can choose to invest your super in shares, ETFs, managed funds and more. Post:GPO Box 3, Melbourne VIC 3001 BT Portfolio Services Ltd ABN 73 095 055 208 AFSL 233715 (BTPS) operates BT Invest and operates Panorama Investments and administers BT Super Invest and Panorama Super. 18-04-2020 As always, weve got you covered. If youre thinking of cancelling your BT broadband package, youll have to contact BT 30 days before you leave and let them know you want to cancel. We hope that the information and general advice we can provide will help you make a more informed decision. If you have attachments send your complaint by post or use the online form. Your portfolio value and performance are likely to be different and will depend on the investment options you have selected and the time period over which you are invested in those options. A will can be challenged by the estranged family, especially if it resonates unreasonable outcome to their family and dependents. Post the form or upload it to us. About BT Super for Life 17h39, https://bt.custhelp.com/app/contact_email/c/1885. Westpac does not guarantee the insurance. Please note that time limits apply for referring matters to AFCA. BT Financial Group does not accept liability for any loss or damage caused by the use of the Clearing House service. Your individual situation may differ and you should seek independent professional tax advice. What has been your return over the last 10 years with the BT super fund. Sorry if that causes you any trouble. E1 8EE, Registered in England and Wales No. Access the latest product updates, training and client resources on the BT Panorama user hub. Investor: 1300 881 716, Monday to Friday,8:30am 6:30pm (Sydney time), Adviser:1800 731 804 The following form allows you to search all of BT. What are the key features of BT Super for Life? Contact BT for help and support with your BT broadband, TV, home phone or mobile. Your first option is to call the BT customer service team on 0800 800 150. Account and billing. Please refer to our Credit Guide for more information. Past performance is not an indication of future performance. Individuals should consider the appropriateness of any advice in light of their own objectives, financial situations or needs and should obtain a copy of and consider any relevant PDS or offer document before making any decision. performance. Go to manage preferences and turn app notifications on. The chief executive, or his delegate, take all decisions. You are about to post a question on finder.com.au: document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Hello My son passed away in November 2016 & left a Will naming me as beneficiary on his life insurance & everything else he had.. execute the strategy once the Board approves it. Please try after 20 minutes. 13-09-2018 Read the disclosure documents for your selected product or service, including the Terms and Conditions, before deciding. Target Market Determinations for our products can be foundhere. This could be that they send out an engineer or they can call you back with some tips to try if they think you dont need one. Moving home with BT If either of these are lower than your minimum, follow the steps below to report and fix the problem. Super address: GPO Box 1901 Melbourne VIC 3001, Retirement BT Super for Life offers two different insurance options: standard cover or customised cover. Keep me signed in. Products marked as 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Except for any liability which cannot be excluded, Chant West does not accept any liability whether direct or indirect, arising from use of the Information. + 0.15%* p.a. Ideas and tips to help you to prepare for your best financial future. Making Smart Life Decisions ft. Smart Women Society, Frequently asked questions about BT Super, Death and TPD plus salary continuance cover (also known an income protection insurance), Your personal details e.g. by third parties. This helps us to provide our website to you for free as a customer. It does not constitute tax advice and is based on current tax laws and our interpretation. If youre checking your speed through the app, you should press speed to your hub and speed to your device. If youd like to change or cancel your insurance, login to your account or mobile app and select change insurance. 17h33 Investment giant Vanguard has launched a superannuation fund in Australia with low fees and based on index investments. It is subject to investment risk, including possible delays in repayment of withdrawal proceeds and loss of income and principal invested. To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. There is no charge for accepting any rollovers, however before requesting the rollover, you should consider where your future employer contributions will be paid (if your employer contributions are currently being paid to another fund) and check with your other fund(s) to determine whether there are any exit or withdrawal fees for moving your benefit, or other loss of benefits (eg insurance cover) noting that you may not receive the same type or level of benefits after the rollover. (c) 2022. If you would like to contact BT about the specifics of your policy, you can contact BT by calling (02) 9274 5780. Australian Financial Complaints Authority If you are unsure you should get independent advice before you apply for any product or commit to any plan. There is no need to complete a medical check or submit any forms. Let us set everything up for you and leave you with one less thing to think about when moving house! If you're a little more experienced as an investor and would like to take a more "hands-on" approach, you can select a mix of investments by nominating the percentage of your super that is invested in the following funds: Super Cash, Conservative Fund, Moderate Fund or Growth Fund. It has a a higher allocation to growth assets than defensive, with around one third of your balance allocated to defensive assets. I'm a BT Business customer. Youshould obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in BT Super Invest. OurPrivacy Statementexplains how we use cookies. Online form:you can use our secureonline form to submit your feedback or lodge a complaint: Read more about our feedback and complaints process, Easy English guide and accessibility guides. Disclaimer: The information on this page was last updated on 04/01/2023, 15:47:31. Please check you entered your username and password correctly and try again. How do i contact a human to ask why I am paying for a service I am not getting? Call us now and talk to an expert. It does not constitute tax advice and is based on current tax laws and our interpretation. If you intended to speak with your superannuation fund about arranging the release of your funds, please get in touch with BT Super directly. finder.com.au has access to track details from the product issuers listed on our sites. Supply your personal information and select formal complaint from the reason for enquiry menu on the email us form. You should obtain and consider the PDS before deciding whether to acquire, continue to hold or dispose of interests in a Super Product, BT Panorama product, or BT Margin Lending Margin Loan. To contact us by live chat, email or phone, visit: You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. Making a withdrawal The Executive Committee assists the chief executive to: develop group strategy and budget for approval by the Board. Make sure that your WiFi is turned on and flight mode is off. You've disabled JavaScript on the browser. Learn more about accessing your super, eligibility and conditions that apply. This lifestage is for members fast approaching retirement or retired, so it has a higher allocation to defensive assets (however, slightly more allocation to growth assets than the 1940s stage). Please call us so we can arrange for you, or a family member, to talk to someone about your super in the language you understand best. If youre having difficulty paying your bills, the first thing you should do is contact BT and let them know by calling 0800 0800 105. Chant West has not taken into account the objectives, financial situation or needs of any specific person who may access or use the Information provided, including target markets of financial products, where applicable. It may be worth upgrading to BT Halo. Speak to an expert and have your query resolved in minutes. To further help you, please see our dedicated Frequently Asked Question pages. Please provide your full name, member number and best contact number including state area code with landline numbers. Panorama onboarding & navigation instructions, Instructions for reducing pension minimums, Adviser:1300 784 207
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