The hotel itself is wonderful, pools everywhere, great food at the restaurants, the beds were icredibly comfortable. A homage to the best artists from Mexico in an adults-only All-Fun Inclusive experience, that welcomes youngsters older than 16 years old. No, only TOURS include transportation departing from Cancun or Riviera Maya. You can post now and register later. What payment options are available to buy my ticket or tour? Does not apply for guests at Xcaret Hotels (Hotel Xcaret Mxico, Hotel Xcaret Arte and Casa de la Playa). The use of the Photo . Yes. Xplor Fuego opens Monday to Saturday from 5:30 to 11:00 p.m. Subject to change due to official regulations. The experience of living Mexican art . Do I need a driving license? Get onboard the shuttle and visit it as many times as you want. Remember that cancellations are managed by the terms and conditions of the cancellation policy. What is the price admission to Xplor Fuego for children? Yes, you must select a specific date to visit the Park. Responsive staff. Additional terms may apply. Remember that we will always be available to offer you in each stay, the best of Mexico included!Sincerely,Jorge DucoingHotel ManagerHotel Xcaret Mexico. This smoke-free hotel features 2 restaurants, a bar/lounge, and a gym. The ALL FUN PASS Is definitely worth it if you visit multiple parks a day, but it can be exhausting which lends to the high cost but I belive the true value would be if you were a family of 4, 2 adults and 2 children. Take advantage of the 24-hour business center, free WiFi in public areas, and valet parking. Food and drinks were included on both tours, and the restaurant in Valladolid on the Xichen tour was a favorite meal for my whole group. Chilean Peso (CRC): Visa, Mastercard, Diners and JCB. Xcaret Hotels | Xenses Park Official Site Top Hotels in Middleton, MA from $94 - Expedia Can I change my admission to Xplor for another park or tour of Grupo Xcaret? Each photo downloaded is a JPG file, and the videos are MP4. Clear editor. Above and beyond customer service! Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. If you visited our Xcaret Hotels: fotohoteles@xcaret.com *Original Review Below*!!!!!! Carretera Chetumal-Puerto Jurez, Km. Saturdat to Sunday from 9:00 to 15:00 Hours. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. The Rafts circuit is 342 yards long. Nestled in a natural rock and among rivers. 800 006 FOTO (3686) Mexico: 998-883-3143. . If you want to check our current promotions, visit here. However, Hotel Xcaret also offers a package that covers as many parks as you'd like. This time, we certainly have failed in delivering this promise to you, and on behalf of all my team, I offer a sincere apology for the inconvenience we have caused you.Thank you for taking the time to write your detailed review. Allow nature to hold your body and soul, renewing you by relaxing and stimulating your senses and health. Most activities involve water and your camera might get wet. Our agents will help you with the pickup information or any other doubt you may have. From $75. Chetumal-Puerto Juarez Highway KM, Km. Dear tjgonzalez17,We appreciate your kind comments regarding your recent experience at Hotel Xcaret Mexico; to know that your stay with us was really pleasant is the best reward we could have!It is a real pleasure to hear that your recent stay at Hotel Xcaret Mexico was truly memorable! Omni Boston Hotel at the Seaport. I want to purchase my dolphin experience photographs. What is the distance between one activity spot and the other? Are these activities allowed to elderly people? Advanced purchase discounts may vary depending on booking date and dates of stay. Chetumal-Puerto Juarez Highway KM, Km. Is there any type of refund and/or cancellation? Within Mexico. Grupo Xcaret is the name of the company that owns and operates some of the best tourist attractions in Riviera Maya, Mexico. Check in was swift and easy at 3 pm, as promised.Our room was beautiful and located in Casa Viento- with a river view. To replenish energy, a delicious picnic will be waiting for you. The download code is valid for 30 calendar days from the date of purchase. I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. We are sorry but no. Yes, activities in Xplor are all family-friendly. Faqs - Xcaret Children must present official ID (passport or birth certificate copy) at the park's ticket booths. I mentioned in the fans of Hotel Xcaret Facebook community that one employee impacted my vacation tremendously and I dont know his name. We dont recommend the use of flip-flops or Crocs. Advanced purchase discounts may vary depending on booking date and dates of stay. For more information about the Experience Photo Pass, contact hxmfoto@experienciasxcaret.com.mx You must have at hand your bracelets, the number of your helmet, and the date of your visit. La Casa de la Playa. Traveling on business? Frequently Asked Questions | Xplor Park Riviera Maya Where I can store my personal belongings? Outside Mexico. A full-service spa, 4 restaurants, and an outdoor pool are all featured at this smoke-free hotel. The Mexican decoration and the different organic amenities will immerse you into carefully crafted spaces that will make your stay unforgettable. Those guys were amazing. Unlimited snacks and non-alcoholic beverages (oatmeal cookies, fruit, smoothies and flavored fresh water). Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. Does the ticket include snorkel gear or should I bring my own? Does Xplor offer activities for children older than five years old? Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico, This is the version of our website addressed to speakers of English in the United States. But we purchased the photo package 2 parks & the hotel. !My family and I stayed at this hotel for 6 nights. We would like to apologize for the issues you encountered upon your check in, as this is not the experience which we strive to provide for our guests in Hotel Xcaret Mxico. Yes, you can buy with someone else's card as long as you provide at the Parks ticket booth and on the day of your visit: a copy of an official identification of the owner of the card, and copy of the credit card or debit card that was used to pay, in both cases copied by both sides and signed by the cardholder. Due to the nature of the product we offer, you always have the possibility to view the photos. To purchase the photos of your dolphin swim experience, contactwww.delphinusworld.comor to the Customer Service phone numbers (998) 206 3304, 800 DELFIN (800 335 3461) from Mexico or toll-free from the USA and Canada at 1 888 523 2230. Canadian Dollar (CAD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. Traveling on business? If you visited our Parks: foto@xcaret.com If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Yes, however the park is made with stone floor, has many slopes and wet surfaces, which makes difficult the movement for people in wheelchairs. Operating hours: Saturday to Sunday from 09:00 to 15:00 Hours. How do I open the ZIP file when I download multiple photographs? I made a habit of spending the very early mornings on my balcony in the hammock. Reserve now, pay when you stay. Once you reserve and pay, you will not be able to change entrances, activities and/or tours. 123 Old River Rd., Andover, MA 01810 ~11.96 miles northwest of Middleton center. This hotel features a rooftop terrace and a bar/lounge. Indeed, a great endorsement of our commitment to provide exemplary service to each and every guest. Good location. Also, they can take all the photographs they want and download those same pictures afterward, at a convenient price. Customer Service. Chetumal-Puerto Juarez Federal Highway, Km. 1.- Enter your download code. You can also enjoy the rivers without swimming in other activities like Rafts or the Underground Expedition. The chefs of our Gastronomic Group are leaders in the culinary scene of our country and inspiration abroad. However, I just feel that the management fell a bit short on the front end of things that could have made our stay so much easier. Paid for in US $ we received the hotel photos only. Rafts through a river circuit paddling with special hand paddles. Also, some activities are not suitable for pregnant women, besides not recommended for people with fear of heights, recent surgeries, back pain, or if gets dizzy easily. The hotel was excellent, the excursions were wonderful, the buffet was amazing, if I have one complaint it is that the pools close to early. Theres not an exclusive activity for young children, but they can do them all if they observe each one of the requirements, and must be accompanied by an adult all the time. Mercado never disappointed and became a staple for breakfast. Yes. HOTEL XCARET ARTE. The All-Fun Inclusive concept of Hotel Xcaret Arte includes unlimited access to the most iconic and beloved parks in Cancun and Riviera Maya: Xcaret, Xel-H, Xplor, Xplor Fuego, Xenses, Xoximilco, Xavage, and Xenotes, that together, will add up to 200 experiences of adventure, inspiration, and amusement. We were very close to one of the smaller, double level infinity pools and a beautiful lagoon area with one of the resorts hidden water slides. All activities are optional and, at your arrival, youll be given the chance to select those which you want to do and those you dont. Pick up at the airport could not have been easier. Enjoy the best of Mexico included in this sophisticated hotel that surpasses the traditional All-Inclusive hotels with its All-Fun Inclusive concept. Did you know you can find the best available rates by booking in advance? You cannot paste images directly. Australian Dollar (AUD): Visa, Mastercard, American Express, Diners, Discover, JCB and Paypal. I wish we would have just taken the pictures with our own phones instead of feeding into their lies and false promises. Once you choose to remove the water mark you wont be able to change the experience, youll be choosing only from the photographs included on the purchased package. The download code is valid for 30 calendar days from the date of purchase. Check the schedules and open hours of our attractions and shows. If you visited our Parks: foto@xcaret.com ", A verified traveler stayed at Copley Square Hotel, "Nice hotel. I can see them but they all say sample on the and not able to download. No problem! We have lockers for two people where you can keep a backpack with all your belongings (deposit is not necessary). Can I enjoy underground river activity without knowing how to swim? Yes the resort is beautiful and access to the parks is great. We are looking to give Mother Earth some of her kindness back, your reservation in Hoteles Xcaret contributes to the actions that Grupo Xcaret has implemented under our Sustainability model; to ensure conservation, diffusion and development of the natural, sociocultural and economic heritage for our future generations. What is the minimum age allowed inside the park? Yes, you can contact the photography customer service center If you visited our Xcaret Hotels: fotohoteles@xcaret.com Operating hours: Monday to Friday from 09:00 to 19:00 Hours. He was knowledgeable about the resort, the general area, and was very happy to make conversation. Thank you for contacting the Photo Department at Experience Xcaret. There's a steam room on site, and a 24-hour front desk and a coffee shop are also provided. This was my second visit to Hotel Xcaret and it was no less breathtaking than the first time. . Paste as plain text instead, 17.17 mi from city center. Solidaridad, Quintana Roo, Mexico. Xcaret in Cancun Mexico: Our Review - The Barefoot Nomad Refund will not be granted under any circumstances in this case. For cancellations you must send an email to customerservice@xcaret.com to specify the grounds on which you proceed to the cancellation and our Customer Service Team will respond within 48 hours. Can I submit job credentials and/or payroll to enter as a Quintana Roo resident? Access to Xplor Park is limited to children under 5 years. All rights reserved. Riviera Maya All-Inclusive Resort | Hotel Xcaret Mxico It was a fantastic location for us. We are experts in creating unconventional experiences making your event extraordinary. *MSI only with participating cards (banks) issued in Mexico. Do I need to make reservations in advance or can I buy at the Parks ticket booth on my visit? Within Mexico. Restrictions apply. By presenting it at any commercial establishment youll receive the printing service of your photographs without date or location restrictions as long as you bring with you the photographs you wish to print. Minimum age allowed is 5 years old. Occidental at Xcaret Destination | Riviera Maya | Barcelo.com They moved my parents to a higher up, larger room, free of charge, after we realized that they had been placed in a lower and smaller room due to an error in the booking. If you visited our Parks: foto@xcaret.com per night. Look for the Xelfie spots (automatic cameras) or any photographer inside the park. It is essential to arrive 15 minutes before the time of pick-up. She answered immediately and assisted with even my most insignificant requests. Valet parking, a 24-hour business center, and a garden are also offered. DoubleTree by Hilton Hotel Boston - Westborough, Next: Show All Available Comparable Hotels with Pricing, Andover Bird Sanctuary (Moncrieff Cochran Sanctuary), Addison Gallery of American Art hotels/motels, Tewksbury Hospital (Massachusetts State Infirmary), Hotels close to Lawrence Heritage State Park, Hotels close to John Greenleaf Whittier Homestead and Museum, Hotels near Boston National Historical Park, All Doubletree Hotels in or near Middleton. Which doesn't make sense because 1) we never met her in person, and 2) I was there only with my girlfriend, so how could we be meeting up with friends? You can also send an email to cotizaciones@xcaret.com indicating the number of adults and children, date of visit and product you wish to purchase. . Find the best rates by booking your stay in advance at Hotel Xcaret Mxico, which includes unlimited access to all Grupo Xcaret parks, plus other benefits in our All-Fun Inclusive concept. Operating hours: Monday to Friday from 09:00 to 19:00 Hours. And we are going back again. Documenting your adventures and experiences during a vacation can sometimes be challenging, especially when you want to get a photo with everyone in it -- inevitably, there's always that one person who's taking all the pictures but missing from the shots because he/she is too busy behind the camera. de C.V. | As an All-Fun Inclusive hotel, your booking includes admission and transportation to our parks, premium dining experiences, shuttle to the . You must present official ID (IFE) with address in Quintana Roo. By continuing to browse the site, you agree to the use of cookies.
- Species conservation and freeing program
- Species reproduction program
- School project and environmental education program
- Efficient use of resources and responsible management of residues. If I am a foreigner, what can I submit besides FM2 or FM3 to validate that I am a Quintana Roo resident? I really wanted my photos from Xelha (I did the stingray experience and a ton of photos were taken) So now i have no photos from the parks. Is it possible to participate in these activities if I have heart problems? We can provide it to you if you have your purchase receipt. There is no limit to how many photos you take and you can then purchase access to download these images. +1-888-675-2083. I met another couple on the trip that had the same problem, so I wonder if their ratio of rooms with king and queen beds is off.Overall the hotel, food, parks, and atmosphere and value is literally the most amazing thing I have ever seen, no exaggeration. If it rains, can I cancel or change my date of visit? Service at every restaurant was never short of perfection. Subject to availability. We had a great time. We dont have teachers or students discounts. We recommend you get here early so that youll have time to do everything and also, to make the best out of unlimited consumption of our energy-boosting buffet and drinks. What should I do? Yes. I have sent multiple difference emails requesting assistance with no response. Help us preserve and care for our ecosystem! When purchasing the Photo Pass product, visitors to the parks and tours by Grupo Xcaret can use all the AutoPhoto points at the park(s), the pictures by photographers (including recreational activities), or both. Cancun, Quintana Roo. de C.V. Xplor park is the most amazing park that will take you to enjoy adventures across the maya jungle on amphibious vehicles, swim and float in underground rivers and flying the sky on zip-lines. Get the best of Mexico through its culture and nature at Xcaret, and have a fantastic day at a natural wonder in Xel-H. The price of admission to XPLOR Fuego All Inclusive is $ 109.99 USD, but for all purchases made seven days prior to your visit on www.xcaret.com or www.xplor.travel you can benefit from a 10% off the regular price and a 15% off purchasing 21 days or more in advance. Within Mexico. If it doesn't, for their own safety, they won't be able to do the activity. For more information about the Experience Photo Pass, contact, Hotel Xcaret Mexico: The Experience Photo Pass, The Experience Photo Pass is just one of the many perks offered at Hotel Xcaret Mexico --. Thank you once again for your glowing review and we do hope to have the pleasure of welcoming you back to to Hotel Xcaret Mxico.Our colleagues really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service; it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.We look forward to welcoming you back to Hotel Xcaret Mxico on many more occasions.Sincerely yoursJorge DucoingHotel DirectorHotel Xcaret Mexico. The following document available for download is an Authorization of Printing and Reproduction of Photographs officially issued by Grupo Xcaret. We certainly appreciate receiving your comments that the service afforded to you during your stay was the best you have ever experienced in Mxico! Operating hours: Monday to Friday from 09:00 to 19:00 Hours. Xcaret: DO NOT MISS THIS PARK!! Doubletree Hotels Middleton hotels are listed below. If you have an account, sign in now to post with your account. Privacy Terms. Casa del Patrn - The joy and culinary richness of Mexico will multiply with its offer of spaces and restaurants. I would like to note, however, that in my previous review, I recieved a response from the hotel director that the Guest Service Management team would get into contact with me immediately, but no one ever did. My daughter also couldnt get enough of the steak tacos at Las Playas. What can I do? A 900 suites hotel, with Five Diamond Certification given by the American Automobile Association (AAA). Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. What is the time for pick-up at my hotel and where should I wait? The spectacular mix of beautiful natural surroundings and the authentic culture will ensure you enjoy an unbeatable vacation. No one was watching him, and yet, he smiled the whole time. Hotel Xcaret Arte is located in front of the Caribbean Sea, next to Hotel Xcaret Mxico.-15 minutes away from Playa del Carmen-45 minutes away from Cancun International Airport-45 minutes away from Tulum Address: Carretera Chetumal - Puerto Jurez, Kilmetro 282, Solidaridad, 77710 Playa del Carmen, Quintana Roo 5 floors in property. Wyndham Boston Beacon Hill. Rest areas, dressing rooms and restrooms available during your visit. Play it safe and take your own photos with I would have. Review tags are currently only available for English language reviews. The Ultimate Guide to the Xcaret Parks in Riviera Maya Mexico (2023) Yun (CNY): Visa, Mastercard, American Express, Diners, Discover, JCB and AliPay. We really do appreciate our guests taking the time to leave us feedback, and we love hearing about our guests experiences.Our staff really do take the greatest pride in ensuring each and every guest is made to feel special, and to deliver memorable levels of personalized service it is always so pleasing to hear we have got this correct, and helped to create such a memorable experience during your stay.Rest assured that we remain at your entire service and disposal, should you want to come back to our resort please do not hesitate to contact us, ascertain that we would be thrilled to cater to your every need once again.Respectfully yours,Jorge DucoingHotel DirectorHotel Xcaret Mexico. We offer you multiple payment options to pay for your reservation. I will absolutely return to Hotel Xcaret: for the amazing scenery, the tremendous food and drink, the gorgeous amenities, but more than anything, I will return for the experience provided by the incredible staff. . It is for this reason that activities are not recommended to people who suffer from diabetes, heart problems, epileptic fits, asthma, hypertension and claustrophobia as well as pregnant women. What types of files are the photos that are downloaded? 5/5 would recommend again. Should you decide to come back to this destination, please do not hesitate to contact us through this media, as we will be delighted to arrange every detail of your stay with us, to ensure you take the best of Mexico with you.Sincerely,Jorge DucoingHotel DirectorHotel Xcaret Mexico. How much time do I need to visit all the spots in the Park? Promotion valid only on websites and Customer Service Centers. You can take it as many times. Yes, you can contact the photography customer service center. you must have at hand your bracelets, the number of your helmet, the room number and the date of your visit or stay Guests will appreciate free perks like buffet breakfast and WiFi in public areas. Only adult individuals aged 18+ are allowed to drive. Are the downloaded files of high quality? 282. Dont Buy the Photo Package!!! - Review of Hotel Xcaret Mexico, Playa This response is the subjective opinion of the management representative and not of TripAdvisor LLC. I went to the park and couldnt buy them. Restrictions apply. Enjoy perks like free continental breakfast and free train station pick-up. Changes are not permitted on the day of your visit. (1,150 reviews) "Convenient location, friendly staff, clean and affordable. How long are the underground rivers (Rafts, Underground Expedition and Stalactite River Swim)? Are the downloaded files of high quality? Operating hours: Monday to Friday from 9:00 to 19:00 Hours. Free WiFi in public areas, a library, and express check-in are available at this hotel. My suite overlooked the casa Viento infinity pool farthest from the lobby. Saturdat to Sunday from 9:00 to 15:00 Hours. I so much enjoyed his positivity and was truly grateful that he was a part of my mornings in Mexico. Sorry, we dont have them on rent, neither wheelchairs nor strollers. We offer you multiple payment options to pay for your reservation. Yes the resort is beautiful and access to the parks is great. Speed doesnt go higher than 19 mph. Access to the special ticket booth if you purchase online. If you buy multiple parks, the pictures taken at the hotel are included for free. The company is constantly expanding but they currently operate 8 adventure parks, 4 tour experiences, and 3 all-inclusive luxury hotels. I have sent multiple difference emails requesting assistance with no response. Steaks at La Cantina were fabulous, but the real highlight for me there was the melted cheese and crispy rib eye appetizer; its amazing and a meal all to itself. Children from 5 to 11 pay half the price. Occasionally, birds would land near him and hed speak to them or laugh at them. On a PC right-click on the file and select the option to extract. Get your Photo Pass and take home all the pictures of your experience at a special price. Contact us at: In Mexico 800 006 FOTO (3686) / From abroad (01152) 55 4163 7327 or write to foto@xcaret.com. They just really need to get their act together with the photo package because it made the whole trip fall short and made my whole family distrustfu of the hotel. DoubleTree Suites by Hilton Hotel Boston - Cambridge : 400 Soldiers Field Rd. No, we only accept IFE. The maximum circumference of the harness around the waist is 47 in (120 cm) and 25 in (65 cm) around each leg. Hotel Xcaret Arte is a homage to the best Mexican artist. For the ONE PARK DIGITAL PHOTO PACKAGE, TWO PARKS DIGITAL PHOTO PACKAGE, THREE PARKS DIGITAL PHOTO PACKAGE, FOUR PARKS DIGITAL PHOTO PACKAGE, and FIVE PARKS DIGITAL PHOTO PACKAGES. Doubletree Boston Andover Hotel. Im a public school teacher- not wealthy, so this kind of luxury is generally out of reach for me. We wanted to know the best place to watch Mexico play in the World Cup, etc. We were swimming in an area by one of the restaurants (Las Cuevas I think?) This historic hotel's 2 restaurants, 3 bars/lounges, and gym are some of the featured amenities. Lowest nightly price found within the past 24 hours based on a 1 night stay for 2 adults. All Doubletree Hotels in Middleton, MA - Doubletree - HotelPlanner.com DoubleTree by Hilton Hotel Boston Bayside - Boston. ), Check prices in Middleton for tonight, Mar 4 - Mar 5, Check prices in Middleton for tomorrow night, Mar 5 - Mar 6, Check prices in Middleton for next weekend, Mar 10 - Mar 12. The ramen at Xin Goa was excellent as was the fried rice. Where is the photo that I downloaded located? Xcaret Park, one of the attractions in Cancun, Playa del Carmen and Riviera Maya you must experience. Round-trip transportation to the Embarcadero Isla Mujeres by Xcaret in the Cancun Hotel Zone is included. We had a great time at the parks and used the Xelfies feature to take pictures at all the parks we visited.We have a big family so we had 3 rooms in total and bought the photo pakage $190 US per room only for the access codes for 2 of the rooms to not work at all and return an error message that the code is invalid.We have called multiple phone numbers just to be hung up on a redirected to different numbers that lead to no resolution and emailed multiple emails that result in no replies.Today we called for the 4th day in a row just to be told that none of our emails would get responses any time soon because there are over 600 customers with similar problems in front of us.This is outragous and has led to us losing so many of our vacation pictures.
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