I don't know how your company seems to think that 120% is of equal value or better. Til' they get their procedures in the correct order, I'll never return as a buyer. This all happened within an hour after the person bought them. Required fields are marked *. I would like my money back due to a postpond concert hours before the concert. I will never use Stub Hub again. I called immediately and was hung up on, called back talked to a guy that said he would contact UPS to have my tickets sent back to the UPS facility so I could pick them up. Bought tickets for James Taylor and Bonnie Raitt. People have to make mistakes all the time and this was a mistake. >> THESE CONSUMERS MADE A DEAL WITH STUBHUB. Also my account on stub hub doesn't show any record of this sale even happening so how exactly am I supposed to access any details on this purchase? Is it still taking 120 days? Even though I didn't get a reprint it was still great. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. Never again will I use StubHub! a voucher - I will never EVER have filed complaint with BBB, looking for PR info the Cowboys and StubHub. After placing me on hold they said, the tech reviewed it and it did show on the website. $868.64 is a lot of money especially now to just throw away. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund Policy A Wisconsin man has filed a $5 million dollar federal class action lawsuit against StubHub for not refunding. I just purchased tickets for 352.00 for the Cornhuskers Purdue game. Worst Ever. Its really not fair to people whom purchased on this platform. Is there any way I can confirm that my Stubhub QR codes are still good? It helps buyers and sellers of tickets for sporting events, concerts, theatre performances, and other live entertainment events. Hi need a refund for 4 tickets for a festival sold at 69 each but with a real value of 6 euro because they are for children! Hope someone from Spain make a demand withe the corresponding authorities. The Investigators tried to reach StubHub but contact information wasn't listed on its media relations site. They said outta luck. Across social media, customers, brokers, and industry insiders expressed their frustration with the policy change. He did not do that. Under normal circumstances, these processes are manageable. We appreciate the patience of our customers, partners and regulators as we worked toward providing that choice, and we appreciate the ongoing dialogue with the states as we worked to formalize the actions StubHub voluntarily took beginning in May 2021 through this multi-state agreement.. I attempted to relist the tickets immediately and when I looked at my listing the disclosure was not a part of my listing. StubHub reponse, 20% off my NEXT purchase which will be never from these crooks. Then over night, we lost our jobs and the shows were all cancelled. I tried cancelling the order and all I got was the "we're a marketplace, but you can resell your tickets" bull. According to the complaint,StubHub has walked away from its longstanding FanProtect guarantee of cash refunds upon event cancellation. StubHub countered that criticism with its contention that it was simply impossible to provide cash refunds due to the volume of money involved, and the need to claw back payments from ticket sellers on their platform who had already been paid out for the events that were subsequently cancelled. I'm really disappointed by Stubhubs customer service and that they don't have a Order Cancellation or Refund Policy on their website. I haven't seen anything yet like an e-mail or credit so I will see if I can find other info. I couldn't get a refund even though I had bought the tickets months in advance and asked for a refund hours later. Each alleges the ticket company changed its refund policy without notifying fans after the pandemic started. How do I get my money back? "Under state law, it's actually illegal to fail to honor any promises made in connection with the return policy or to misrepresent it. I didn't receive my ticket and they won't give a refund only a worthless coupon. I don't have "proof" because stub hub transferred these tickets and took my access away from them. Only then when I received my tickets did I see they were the furthest row, normally sold at the lowest price. Virginia, along with nine other states and DC, has reached an agreement with StubHub, an online ticket reseller, after the company refused to pay refunds for events canceled as a result of COVID-19. Stubhub does not accept returns. Bonnie cancelled. Nikki isn't available at the moment, but I can confirm that we haven't gotten any updates yet from the Coachella organizers about cancellation. That is a great question. Never use stubhub again. It is not specified anywhere in the mobile site and hidden in the desktop version! If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Who should shoulder those cancellation costs? The cookie is used to store the user consent for the cookies in the category "Performance". Now what? StubHub said they would not accept that because the actual tickets needed to be picked up in front of the theater. The FanProtect Guarantee is StubHub return policy. No Wonder I See Horrible Complaints. No where does it state that you needed to be a student at the school to use these. The concert was June 11 but was supposedly postponed but again like I said no new date has been posted! >> I CERTAINLY URGE THE A.G. TO GET INVOLVED. Lawsuits were filed after the company stopped honoring its fan guarantee refund policy in March of last year, giving consumers who purchased tickets to events that were cancelled a voucher good for future use on StubHub instead of a cash refund. We reached out to the company for an explanation on behalf of a half dozen Massachusetts customers who told us they've been wrongly denied their money back. On Feb. 26, StubHubs general counsel was hailing the companysFanProtect program to Congress as the hallmark of our business and it is why we have earned the trust of fans around the globe. By March 12, StubHub was nudging consumers toward a coupon valued at 120 percent of the original purchase even whileacknowledging, Our policy is to provide a full refund with fees if an event is canceled. But by March 25, refunds were only provided to buyers where required by law as the 120 percent coupon became the default policy. We're not refunding money at this point,'" Cormier said. Too many other competitors out there doing it differently. Refund peoples money. 5 days later after i printed the tickets and submitted payment, the seller can change his or her mind at anytime? So i grabbed 2 tickets ( I checked after they went on sale). Customer service will only take calls for ppl with event in the next 24 hours. According to the complaint, StubHub has walked away from its longstanding "FanProtect" guarantee of cash refunds upon event cancellation. Honor yours. They explained to us the person who registered the wristband could show up to the event and claim they lost it. All concerts are postponed until further notice, and most analysts believe venues won't even consider opening before . I purchased a Citi field parking pass for Mets opening day. Massachusetts has clear rules on returns and refunds. Ticketmaster is facing ample fan scrutiny and criticism after quietly changing its refund policy to exclusively cover canceled events, instead of those that have been postponed or rescheduled. Learn from our industrys leaders, discover whats happening, re-connect with friends and make new connections at, https://www.theticketingbusiness.com/2021/05/04/stubhub-offers-refunds-for-pre-policy-change-cancellations/, All TheTicketingBusiness News, Events and Job Opportunities, straight to your inbox. Or am I screwed. Had I known seller didn't have tix I never would've purchased. i have attached the information from the venue. I bought tickets likfe so many others that will not be used because of the virus, but I gave you money and I would like a refund back. It has been awhile since I made the phone call to initiate a refund. This was our first concert together as a couple and the first concert in over 11 years for my bf as he has hearing loss. StubHub updated their policy today. Seems to me that the terms that were in place when the tickets were purchased are the terms you MUST abide by. These cookies track visitors across websites and collect information to provide customized ads. After the switch, you will enter the email address you use to access the community in order to reset your password. Simply go to your StubHub Wallet and click the 'Request cash refund' button on the appropriate credit. StubHub Return Policy [Quick Information]. How would you feel if you sold tickets to someone an hour before the event and then 10 mins later, they cancel order? Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Paid over $550 for two Hangout festival tickets. Assuming you see the cancellation right away that doesn't give you much time, if any to repost the tickets and try to sell them again. I asked them to email me a screenshot proving that they had reviewed and saw this and asked to speak to a manager. "If you have tickets to a show that is postponed, you will be able to select your refund . Do not buy tix here! When I got to the venue my tickets were no longer accessible. If you do not receive your tickets in time for your event, StubHub will attempt to issue you replacement tickets. I checked by calling Ticketmaster. As soon as circumstances allowed, StubHub achieved its goal of providing impacted customers the choice to keep the 120% credit they were issued when their event was canceled or receive a cash refund. Putting the money back in StubHub's money-back guarantee. Once I had tickets in hand a few hours later they were $5 student tickets selling on their site for $200 without any visible disclaimer. They told me their tech would review it. Major League baseball canceled the game and StubHub changed its policy. I WANT A REFUND TO BE CREDITED BACK ON MY CARD THAT WAS USED!!. She said to late sorry. So I would like a refund for the pass that was never sent to me. Never Again. That's why they have a return policy. Concert was postponed to October and was just canceled. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. STUBHUB CHANGED ITS FINE ON MARCH 25, OFFERING MOST CUSTOMERS JUST A CREDIT. As a convenience to buyers, acting as an intermediary, weve historically made the decision to refund them for canceled events before collecting money from the sellers. StubHub has reached a settlement with consumers over its refund policies during the pandemic, which included allegedly withholding refunds from consumers who bought tickets to events that were later canceled, postponed or rescheduled due to COVID-19. Tickets for the canceled Christmas Spectacular shows in New York will be fully refunded. Following the change in policy last year, many customers complained and filed lawsuits highlighting how StubHub backed away from its long-standing Fan Guarantee refund policy without informing consumers. It also covers you if an event is cancelled or rescheduled, necessitating the purchase of new tickets.if(typeof ez_ad_units!='undefined'){ez_ad_units.push([[250,250],'endofdiscussionbook_com-large-mobile-banner-1','ezslot_7',151,'0','0'])};__ez_fad_position('div-gpt-ad-endofdiscussionbook_com-large-mobile-banner-1-0'); On StubHub, you have two options for reselling your ticket. In Wisconsin federal court,StubHub has been hit with a putative class action from the buyers of those resold tickets. StubHub has made a U-turn on the no-refund policy it adopted in March 2020 and is offering ticket holders cash refunds for tickets to events that were cancelled due to the COVID-19 pandemic. They cancelled this year again; I just wish I could simply get a refund for my ticket and shuttle because it is considered a cancelled event on their end, but you guys keep honoring the tickets. So basically they wouldn't honor the $180's worth of tickets, cancelled the order and then charged me $180 because I guess they sold the people tickets for twice as much. StubHub won't refund my money. Costco Gas Station Hours: Find the Best Time to Fuel Up, Online Retailers and Stores That Sell Authentic Louis Vuitton Products, ALDI Hours Opening Time to Closing Hours, Every Detail Here. Changes after the pandemic began instead gave customers credits equal to 120% of their purchases. When I received the tickets it is stamped on them in large lettersStudent ID required! dont worry you can get your StubHub ticket refund(including any shipping/handling fees). I bought tickets to a stadium show in San Francisco for Def Leppard and Motley Crue originally for July 19, 2020, then changed due to COVID to Sept 10 and then again to Sept 7. Apprently the man who sold us the tickets returned them after his money cleared to his pay pal account and after he had sent people in line with "barcode issues" that had ordered from stubhub that could not get into the concert and the manager had the he would "escalate" the issue. It is at StubHub's discretion to give you a voucher for a future event or credit you with a rain check instead of giving you a direct refund to make up for you not receiving the tickets you made a valid purchase for in a timely manner. The tickets are wrong ones worth $148 each!! And they're excuse was "the venue photo wasn't yet available but the category is correct so my tickets are not eligible for refund or re-issuing." Copyright 2012 - 2023, ReturnsAndRefunds.com. I WANT MY MONEY BACK!!!! I am traveling today from Mexico to Madridfor what? However you may visit Settings to provide a controlled consent. After I purchased a ticket, they suddenly sent an email said that the ticket is no long available and I have to find another ticket. Fans with paid individual game tickets purchased prior to May 25, 2021 via mets.com or 718-507-TIXX for any impacted games originally scheduled from June 11 through the end of June will: Retain their original ticketed location if seats are within a designated Vaccinated Section and ticket holders can provide proof of vaccination upon entry into . They had me wait 3 hours to tell me to go scratch. BILL TURNED TO STUBHUB FOR A PRODUCTION OF LES MIS AT THE BOSTON OPERA HOUSE. They were for the correct date and time ? State law says it's a deceptive trade practice "to fail to perform any promises made to a buyer in connection with the refund.". StubHub retroactively changes cancelled event refund policy due to COVID-19 (Coronavirus) Talk to a Lawyer, Free Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. Now I have two tickets to a concert, and there's no refunds allowed even though it happened a few minutes ago. Copyright 2023 Xperiology. My girlfriend's 30th bday gift is being ripped off! The policy once promised a full refund for canceled events but now only offers a coupon worth 120% of an original order. These people are entitled to their money back. Congratulations, Stubhub. Announcements have been made but, a plan of action has not been put into play quite yet. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. However, from the date selection to the purchase the date was changed. I don't want a damn coupon, I want my money back! StubHub's policy change drew fire from the outset, as most other ticket resale platforms began offering credits to customers holding tickets to cancelled shows, but still allowed refunds for those who asked. Bill Brown also turned to StubHub for a production of "Les Miserables" at the Citizens Bank Opera House. I'm being charged on sold tickets that were then refunded. "These consumers made a deal with StubHub," he said. I purchased tickets to the Liverpool v Arsenal game which they were advertising to take place on Saturday 26th August st 3pm. When I have bought in the past, those PDFs were made instantly available because StubHub already had them. Someone should file a class action, alot correctly said about the 120% return credit, but my problem is although they said it was credited to my account I cannot find it? The cookies is used to store the user consent for the cookies in the category "Necessary". Never received email to retrieve tickets, had to purchase tickets throughprimaty vendor, not a third party vendor. Since the artist we wanted to see wasn't showing up, we left as we were instructed that we would get a refund as he was the artist we were there to see. Unless they change their cancellation policy and stop selling double-sold tickets, don't ever deal with these crooks. Initially the event was postponed however now has been cancelled with refunds being given and the venue changed requiring repurchase of new tickets. Horrible company. I called immediately but received the same reply, "No refunds!" Due to the exceptional circumstances the music and sport industries are currently facing, some refunds may take a little longer than normal to process. Never Will I Buy From Stub Hub Again. These tickets were not purchased with a coupon. Others were postponed. I opted to wait and try with my credit card company to see what options I had to cancel that transaction. StubHub cited a 2020 ruling by U.S. District Judge Dale Fischer of Los Angeles, who granted the company's motion to compel arbitration in a refund class action by people who bought tickets to . Otherwise you will receive a voucher for 120% of your purchase price. and would like to return it? Called stubhub, no help! Fans outside of North America are defaulted to a refund. I purchased tickets for a James Taylor conert and paid for them months in advance. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. Im sensing a nice class action lawsuit coming your way. Needless to say I will not be purchasing tickets from stubhub again, ticket master is taking refund requests via email for the same event. I also don't know if they changed their marketing but it used to be that all of the fees were included in the price. The settlements will mean a payout of close to $20 million in refunds to more than 75,000 consumers in the nine impacted states and District of Columbia, depending on how many consumers claim refunds. Once they reviewed my email they stated that there was a known system glitch where the disclosure does not show on the mobile app until after the sale is complete. "The policy was that whenever an event is canceled, the consumer would receive 100 percent full refund. Weve also historically offered sellers more convenience by paying them for ticket sales on our platform before events actually happen. Do NOT buy Canadiens tickets from here. He reportedly paid $120 per ticket. "You can't change the rules midstream," said Edgar Dworsky of Consumerworld.org. The event has been passed, and no new date has been posted. This cookie is set by GDPR Cookie Consent plugin. LIARS!!! Today, we continue to offer you peace of mind with our exclusive FanProtect Guarantee, best-in-class customer service and product features that ensure we have your back. Select Sell tickets from the three dots. Contracts are contracts. I just hope I get my money refunded. I requested refund now, but they didn't reply me yet. I agree I do not like their return policy. They opened up a tech investigation and realized that it did not actually state on the original order alcohol free section. The StubHub ticket refund class action lawsuit was filed by Matthew McMillan who says he purchased two tickets to a March 20, 2020 National Hockey League game between the Winnipeg Jets and the Minnesota Wild. Make the best possible case for yourself. I purchased a Citi field parking pass for Mets opening day. All of our tickets were void, fakes, frauds. I selected a particular date for a Broadway show. StubHub is a ticket resale and exchange service. After the switch, you will enter the email address you use to access the community in order to reset your password. Never use stubhub again. April 1, 2020 They sold me 2 non-existing tickets and even admitted it by email. Thanks. As I was waiting to get my ticked printed the cops were saying the show was sold out and for the remaining people to leave. Ticketmaster seems like the way to go, cheaper prices, better return policy, easier to navigate, and overall a much better site. my bank says 10+ days to get a decision if they will return my money. I hope they will reply me asap, I just want get my money back. This is the most crooked company I've ever dealt with. We were so upset. They charged my account even after I transaction. I'm going to contact my credit card to see what my options are. The 3 tickets totaled close to $600. and did I get a refund?!? When I called to get a refund, I was told my tickets were valid and they refused to give me a refund. In the midst of the pandemic, StubHub suddenly changed its ticket refund policy, denying most customers a refund even if their event is canceled, but some Massachusetts customers say that switch is a violation of their rights under state law. How long until my credit card is credited back? Im beyond pissed off i bought 2 tickets as a birthday gift for my dad and he cant even go and now i cant refund these. "We chose StubHub because of their 'FanProtect' guarantee," Brown said. We are changing the way you register and sign-in to the StubHub Community. A total ripoff! Stub Hub stole from me. follow the steps below. Waited past the confirmation date and still heard nothing from the seller.sure stubhub did what they could to contact the prick with finally responds and they charge my account. NOTHING. "A spokesperson for Massachusetts Attorney General Maura Healey says her office has received about 100 complaints from residents regarding StubHub's policy change. They said if I disputed it with my CC company they'll cancel my account with them. Dave Clark. If you sell on Stubhub they will waive the sellers fee. However, if it's not in your name you can't get this done. A cookie set by YouTube to measure bandwidth that determines whether the user gets the new or old player interface. StubHub changed its fine print on March 25, offering most customers just a credit.That was the only option given to both Cormier and Brown even though both events, the Bon Jovi Tour and the "Les Miserables" dates in Boston were officially canceled. Any good news for refund for us regrading clear actionable step to get Coachella refund? https://csattorneys.com/2021/01/26/how-to-get-a-refund-from-stubhub-because-getting-a-future-credit-, Event cancelled - tickets purchased using credits, Refund for recent cancelled Bieber Concert, User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. People have lost their jobs left and right and you are holding on to countless amouts of ticket money you never had to pay the entertainers for because the show did NOT happen. But you money hungry corporates line your pockets and just go on like we owed that money to you. No where did it say there is 15% charge. Just showed up to the McGregor Aldo UFC fight with three other friends with very expensive tickets we bought on StubHub ($1253.00 each). As your event is postponed you are in limbo. As a marketplace, we act as an intermediary for buyers and sellers, StubHub said. Highly dussapointed. Following backlash from customers, the ticketing company responded in a statement this week. Also how can stubhub charge me $176 when I never received any money for this purchase. i have tried to call several times but have been on hold >3 hours on 2 occasions. You still ended up with my money, and I never received any value for that. A UNETHICAL ON THEIR PART. 4. How Can I Request a Refund for a StubHub Ticket? In 14 states, including California, Florida, New Jersey and New York, local laws forced StubHub and other resellers to provide cash refunds. We waited two hours until they decided to open the door again. So much for the 100% guarantee. There were two artists scheduled to perform. I have been attempting to contact you several times regarding ticket order #553613638. Yes Thousands of consumers will be eligible for refunds in the wake of the settlements, which cover Arizona, Arkansas, Colorado, Indiana, Maryland, Minnesota, New Hampshire, Ohio, Virginia, Wisconsin, and the District of Columbia. BEN: STUBHUB SAYS IT IS STILL OFFERING REFUNDS IN STATES WHERE IT IS REQUIRED TO BY LAW, BUT DID NOT PROVIDE A LIST OF THOSE STATES. We also use third-party cookies that help us analyze and understand how you use this website. No Refund Policy? I order tickets for the packers Vikings and was sent tickets for the packers bears 2 days from the order date. Note that Stubhub is only offering cash refunds in 14 states - CA, CO, CT, FL, GA, HI, IL, LA, NJ, NY, NC, PA, SC, TN - otherwise they are just offering credit vouchers for 120% of purchase price. 2023 The Hollywood Reporter, LLC. Overcharged. I called stub hub because my brother got the wrong seats for a concert. Email is another option for requesting a refund.
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