This review was chosen algorithmically as the most valued customer feedback. It came out because the JEWELRY IS NOT A GOOD QUALITY! Or you may exchange it within 90 days of purchase at any Kay Jewelers. We were told the possibility of recovery was highly unlikely. 23 reviews of Kay Jewelers "Came in to buy a xmas present for Mom. I ordered a pre owned ring on 11/28 and I received it by 12/6. For further information about diamonds please refer to the 4Cs Diamond Guide section on our website. the sales lady was VERY NICE AND POLITE enjoyed working with her, Very pleased with service the trough knowledge of all items in store and was treated respectful by Bri Garza leaving a very happy customer. Our content is intended to be used for general information purposes only. Top of the Page, Do you offer any warranties on your merchandise? My wedding band is missing I call several times and no one knows where my wedding band is that I paid for already. Desired outcome: How do you tell someone this? Repair paid for and diamond replaced. Phone Number: 1 (800) 527-8029. You are going to save $50 OFF with it. Click here to get notifications about new complaints of Kay Jewelers. Horrible material and so over priced. Ordered online and I received my order and everything was absolutely fine. Repair by an Expert. Kay Jewelers Application Online: Jobs & Career Info I also have a contract that states you will replace any damaged or missing diamond. Add hot items to your cart and make use of Save $50 On KAY Jewelers Any Order. Box 659728. cart reminders from KAY at the cell number used . If you select a size other than the standard ring size shown, service may be required to adjust it. Great Staff and very pleasent and helpful. -webkit-transition: all 0.5s ease; Please try again. What is KAY Jeweler's return and refund policy? You will be required to sign for your merchandise when you arrive to pick it up. border-bottom: 4px solid #515666 !important; I absolutely only shopped at the Kay's in Clarksville Indiana because of Chris the store manager was great to work with. That's why we guarantee our diamond and color gemstone jewelry for a lifetime, as long as 6-month inspections have been performed and documented by an authorized representative. We take the impact of our company's supply chain seriously, and we believe that gold should be extracted and processed in a manner that respects the needs of current and future generations. Went to Kay store in fashion valley mall in San Diego today to have a chain necklace and matching bracelet sized to fit me. Well, every Kay policy should be the same. Explore KAY Outlet Exclusives for unique jewelry you won't find anywhere else. Submit a complaint and get your issue resolved. This is where you need to buy your jewelry in the Caribbean!! - Kay's I called her desperate to find a band for my wife that was getting discontinued. He gave me 1000% great customer service!!! Learn More. ForLocations, The World's Best For Customer Service Info. A special ordered item is created upon request. Can I have someone other than me pick up my order? These services include cleaning, repair, watch tuning, damage checks, refurbishment and more. PAY RATE: 620,000 - 840,000 HUF/monthly. Useful. I was told it could be exchanged by 2 different managers. I absolutely will never shop with Kay's again!!! I still had the Diamond, so that was to remount & fix the prong. I went to pick up and the associate could not find my ring- what a mess? We will repair or replace your mounting without charge if any defects are found during this period. I wish they could be bottled and distributed for anyone doing their job everywhere. How can we enhance your Kay experience today? Tried to cancel the order after 30-minutes but the customer service agent said it was already shipped. FAQ. We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Kay Jewelers, Connect with Kay Jewelers via Facebook at, Like, share & subscribe to Kay Jewelers on YouTube at, See Kay Jewelers's portfolio on LinkedIn at. Customer Service - Kay I don't want to write this same paragraph over and over), My visit to Kay Jewelers in Fleming Island today was amazing and Unbelievable. If you visit the Spring field Mall location, Faviba will take good care of you. I was in the process of checking out online and had a visa debit gift card but it was not enough to cover the entire purchase so I then purchase a Kay's e gift card to use to offset the difference. Kay Jewelers Customer Service Contact Info Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333 Telephone Number: +1 (800) 527-8029 How to Redeem a Coupon Code at Kay Jewelers Redeeming a coupon code at Kay Jewelers is simple. The eligible items for the discount range a lot. Customers can take advantage of Kay's Style Finder, which helps them find the right jewelry product they are buying as a gift or for themselves. * By clicking this link or texting this number (1+855-221-6255), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. On Jun 1, 2022 I called and Waited 20 minutes on hold and the Call cut off. As it was a custom design using parts from other rings they sell, they informed me it would take 2-3 weeks to be finished. (Exchanges cannot be made at kay.com). TargetCW. Kay Jewelers Review | Diamond Expert Whether youre looking for a special gift for someone special or a timeless piece of jewelry for yourself, Kay.com has something for everyone. Thank you Connie so much. The diamond in my ring fell out on May 7. Twitter. 50% Off Kay Jewelers Coupon, Promo Codes - Feb. 2023 - Giving Assistant I don't believe that we should be charged. was even willing to spend more & trade up, with a warranty purchase. E-mail us at Kay credit customer service or call 1-800-877-3616. <br><br>Having traveled to 74 countries and lived in 5 countries, she has developed a heightened cultural understanding and exposure which is relevant to multiple . Solitaire Engagement Rings | Kay 2023 ForLocations.com All rights reserved. What is your policy regarding the gold supply chain? The opportunity to save $25 OFF is not common. I called the store to check if my ring arrived and they told it did. Grab your savings right now. I have purchased three times through this jeweler since the pandemic arose and I must say that I am exceptionally pleased with the variety and elegance of styles, and the stone choices available in sterling silver settings for those who prefer this metal. All of our rings are sized to what has been determined is an average finger size. Clear Filters. I have been a longtime customer of Kay Jewelers, and have loved every piece of jewelry I have purchased from them. Personalization services: They are a disgusting corporation!! Address: Sterling Jewelers, Inc. 375 Ghent Road, Fairlawn, OH 44333-4600 USA. Kay Corporate Office Headquarters HQ I had read all the reviews after purchasing, and got really worried. Text (855) 221 - 6255. Chat support people have zero idea what they are doing. Receive a Quote. Creating a MasterpieceOur diamonds and color gemstones are cut and polished by master craftsmen whose skill makes your stone beautiful and brilliant. In total, there are 3 ways to get in touch with them. Affiliate disclosure: Hotdeals.com uses affiliate programs for The latest complaint engagement ring was resolved on Aug 18, 2014. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a { So frustrating, the customer service rep said theyd escalate it and someone might reach out in a week, after they spoke to me like I was dumb because I didnt know my order was custom might I add. She found the exact ring at another kay store in riverside. Average Kay Jewelers Customer Service Representative hourly pay in the United States is approximately $12.91, which is 9% below the national average. Jewelry Repairs, Events and Other In-Store Services | Kay I just want to take time to praise Sonya at the Park City Kay's location. Often, support service operators "redirect" customers to the site with a request to first . The sale associated was so patient and polite and very helpful. .main-header .primary-navigation ul li.nav-link.hover, Let me trade up without spending $450 first. Lifetime Diamond Trade-In PolicyYou may trade in your diamond for another diamond at least double the trade-in value. Customer Support Phone Number: 1-800-527-8029. Don't hesitate to place an order now. What is your policy regarding the gold supply chain? No, for security reasons, the person who ordered the merchandise must be the one to pick up the order. Associate then call the manager and was able to find when I was about to leave the store. Fix for a reasonable amount. Our interactions were all over the phone but she went above and beyond to get me exactly what I wanted and was looking for. Oct 14, 2022 1:10pm - Spoke with Fahim and was told it was never escalated. The address for our corporate headquarters is: Sterling Jewelers Inc. 375 Ghent Road Akron, Ohio 44333 Do all rings come in the same size or are there different sizes available? Guess what - NO REFUND! I called and talked to three different managers three different times. On 12/30/2022 at 2:00 pm PST my Mother and I arrived Kays Jewelers located at the Galleria Mall in Las Vegas, NV to have our jewelry inspected. Advisory Board for Business Development - LinkedIn Pinterest (Visited 147 times, 1 visits today) You may also like. Her and another woman were asking very personal questions as if they were investigating us and even went as far as to ask my boyfriend for his social security number. Their telephone number is (845) 564-2205. I called them and they told me that they had found and it would take another week to be ready for pick up. Credit options: When will my credit card be charged for my in-store pick up? They are the WORST company to deal with for a refund. Fun delivery. He decided he was gonna get it appraised and wanted to wear it because it was so special. I paid for a jewelry/gold guarantee that is supposed to cover repairs. 23.8 miles away from Kay Jewelers. If you select a size other than the standard ring size shown, service may be required to adjust it. The very next day its 30% off and this store will not give me the additional 5%. He mentioned casually that other customers had lost pieces of jewelry in the theft worth much more than ours.as if that made our loss less traumatic! } you can get $200 off some orders from KAY Jewelers. From our first conversationshe stated that her main objective was that she wanted me to be happy with my purchase. We were not given any insurance claim information. We left the ring in their possession to be sized and appraised, and they told us they would contact us as soon as it came back from the appraiser. Kay Jewelers is a multinational company founded on August 14, 1910 by Henry Shaw with its headquarters located at Akron, Ohio, U.S.. Kay Jewelers currently employs approximately 13,901 people and has the following subsidiaries: Subsidiary. If youd rather exchange your purchase for something new, great! I have never bought any real gold that would break the way these pieces continue to break. On May 28, 2022 Took to Broestl & Wallis the one ring that was damaged was appraised at $1800 if the diamond was in it and the Ring is ABSOLUTELY repairable contrary to what I was told from the store/repair. Salary wasn't the greatest. When you purchase a ring on Kayoutlet.com, you will be shown the size (or sizes) in which the ring is available. From warranties to orders, Customer Support can answer all your questions. The customer service representatives are very helpful and can answer any questions you may have about your account or payment options. If you need your order sooner, they offer expedited shipping options. 1-888-868-0296 (TDD/TTY: 1-800-695-1788) Feedback . } Thankyou Bri sincerly Angela C, Recently I had to have my Movado repaired and took it to Kay Jewelers on Sunset Blvd in Lexington, SC.From the first day I received outstanding customer service from the Associates and the store manager. Custom designed merchandise, class rings, special ordered watches and items engraved with personalized information cannot be returned or exchanged. For 90 years, Kay Jewelers has offered exceptional jewelry and great customer service. I walked inside kay Jewelers inside First Colony Mall in Sugar Land Texas , The assistant manager is discriminating people by the way they look. Kay JewelersPO Box 740425Cincinnati, OH 45274-0425 Customer service associates can be reached through the following methods: Market Force Contact Form: https: . Their customer service department should be called sewage department coz all I want to do is take a huge dump on their whole team. While Kay Jewelers does offer live chat as a way to get help, they also have a phone number. Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds.In addition, you may purchase Kay Jewelers Lifetime Extended Service Plan. They have been horrible to deal with for a refund. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Color gemstone jewelry is not eligible for trade-in. Top of the Page, What do I need to bring with me to the store to pick up my order? What is the difference between white gold and platinum? KAY JEWELERS - 12 Reviews - Manassas, Virginia - Yelp Does not honor sale when they originally said they would because my poor quality ring, not like the display, discussing my account with other people. I was so excited and thankful for her great customer service. Excellent service. After 30 days, your order will be returned to kay.com and your method of payment will be credited. Do you offer any warranties on your merchandise? *Exchanges are not accepted at kay.com. Please see our return/exchange policy We werent interested in buying so there was no need for her to pressure him for his social.We didnt feel comfortable and felt very pressured. Almost 6 weeks later, and after several attempts to reach them by phone, we went back to the store. The opportunity to save $25 OFF is not common. Unsympathetic clerk claims that I am out-of-luck because I didn't purchase the "extended warranty", standard warranty is 30 days. You have a good chance to enjoy $200 OFF that KAY Jewelers offers you. I was contacted on May 9 by Erik at the Great Lakes Mall and was told it is unrepairable. (Cleaning and inspections are not available at kay.com.). Set a time to meet online or in-store, and we'll meet you, ready to help. Feel free to ask any questions! Really?!? Yes, they offer complimentary gift wrapping on all orders. Your order will be kept at the store for 30 days. .main-header .primary-navigation ul li.nav-link.active .desktop-nav-link a:hover, KAY Jewelers is an online jewelry retailer that offers a wide selection of fine jewelry, including engagement rings, wedding bands, and fashion jewelry. You get a discount on 10% OFF when you buy KAY Jewelers's goods from kay.com. Exchanges can be made at any Kay Jewelers location. For a price quote on specific engraving requests, please visit your local KAY store. Kay Jewelers Customer Service Representative Salaries in the - Indeed Seasonal sales support to assist with consistent delivery of excellent customer service, operational standards, and compliance in all areas of operational activity. Shop the latest and enjoy express delivery and free returns today. I call to have it fixed and was told no. Consumers complaining about Kay Jewelers most frequently mention customer service problems.Kay Jewelers ranks 142nd among Engagement Rings sites. The cost of ESP is based on the amount of your jewelry purchase. I asked to return them and Share your photos and videos with others to prove the truth of your words. I email Kays and surprise surprise their "vendor" never even issued my return. When I brought it in, they said it would be $450 to repair. They use them, abuse them and then let them go!!!! Do not buy from them. Please try again. Top of the Page, What is your policy regarding the gold supply chain? I can honestly say that without the diligent hard work of Brittney, KiSaundra and Ren, this situation would not have ended as well as it did. I have purchased a second wedding ring and it was the WORST MISTAKE EVER! First of all, check the store website. Returning your KAY purchase is easy. I turned my ring into the kays store on March 9. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333. There was no one in the store but workers standing around . It is one of America's biggest jewelry store chains with retail stores located in large shopping malls, and it also offers customers online shopping for a range of jewelry products. Saturday: 10 AM 10 PM ET. Product shipment, payment, communication, billing, and any kind of service-related complaint about Kay Jewelers can be filed via the specific Kay Jewelers complaint section. You have added the max number of Favorites. I got an email on December 29th saying I would get my refund in 7 days. they offer a 30-day return policy, free shipping on orders over $50, and a lifetime warranty on all of their jewelry. I would highly recommend kay.com for your jewelry purchase. Positive and energetic Store Manager with drive to meet and exceed goals set by company. The trade-in value is the original purchase price, excluding charges such as tax and shipping. Platinum is pure metal that is naturally white and much more How can we enhance your Kay experience today? You may trade in your diamond for another diamond at least double the trade-in value. For example, many complain about the inattentive attitude to their problems or the unwillingness of operators to solve the issue. Website: Kay Jewelers Website Kay Jewelers Customer Service Hours. I have had the pleasure of wearing exquisite jewelry from Kay Jewelers for many years - from the necklace my parents gifted me for my sweet sixteen, the diamond ring I wore on my big day, and the wedding ring I proudly wore on my wedding day. And not to mention the fact that James Allen has over 200 settings for a diamond like this, and Kay has less than 20 settings for all the diamond shapes in their inventory for 1 carat diamonds. Well, then I asked to look for a replacement that is the same as the one got lost. An expert can help you narrow down options and find the perfect jewelry. We aim to provide readers with the most up-to-date information available about today's consumer products and services. I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Returning your KAY purchase is easy. Both gifts from my husband were purchased at this store and I had the receipt. This company was holding a sale on their rings. The release is me agreeing not to make any negative comments on social media and that we have resolved any issue amicable. Top of the Page, If requested, can I have my merchandise gift wrapped at the store? With our free tools, you can check out the . 327 I would like to receive my e card immediately, Diamond Guarantee and Jewelry Repair Guarantee, Got a gift card and not working nobody to activated, Custom ring / kay jewelers loose diamond sale event, Read full review of Kay Jewelers and 2 comments, 16 years' experience in successful complaint resolution, Each complaint is handled individually by highly qualified experts, Last but not least, all our services are absolutely free. I will have to take legal action to resolve my claim. I have bought two Jewelry pieces from Kay Jewlers 1 chain and 1 ring. To upgrade I have to spend minimum of $1500 - thats not small amount, youd think theyd welcome the business. Claim it and get a lot of features. Then, on the January 3rd they charged me for the Engagement ring and said it was going to be shipped almost 2 weeks later. I recommend that you find a different jewelry if you want it repair right and if you want the ring returned back to you. Both share the same physical, chemical and visual properties. * Watches may be returned within 30 days at any Kay Jewelers or kay.com. It should NOT be this hard to get my money back. Here, KAY Jewelers is offering you $25 OFF on all their products. Kay's Fine Jewelry: This is where you need to buy your jewelry in the Caribbean!! Join Our Email List and Receive a Special Offer! That man was at that store every time I came in. Founded in 1916, Kay.com has been providing customers with quality jewelry for over a century. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. We always have a deal, from KAY Outlet Values to Clearance Jewelry and Retired Styles, you are sure to get a bang for your buck at KAY Outlet. Well since I put it in my aunt's name UPS couldn't give me the package. It's time to enjoy your shopping with such a big sale. *, Monday to Friday: 7 AM 1 AM ETSaturday: 9 AM 10 PM ETSunday: 10 AM 9 PM ET. Shipping has always been top notch and quality too. We're Available. As the #1 jewelry store in America, we know that offering fine jewelry at a great price is only part of the story. Is this your company? You should not buy your engagement ring from this jeweler. My husband bought me my 10 anniversary ring set from Kay, like most young people when you first get married you cant always afford what you would like to buy your spouse. Let me trade up without spending $450 first. 8:30am - 10:00pm; Tue. Kay Jewelers Credit Card Customer Service Number $1,540.79 for the ring and approximately $650.00 for the chain and these pieces of jewelry continuously break and need repair. Already frustrated.We were shocked when we were informed that a burglary had occurred, and my boyfriend's ring had been stolen on the 4th of January. (If you see this same review somewhere else, it is because I copied and pasted it from site to site. I am a very satisfied customer once again and am very thankful that they cared enough about my future business to try to make things work out for the best. Kay.com will not accept the return of merchandise picked up at the store. I asked my sister who had sent her jewelry for maintenance and fixing and she said she never signed the release and I knew that because no one should and wouldnt sign that. we only owed $185.00 now it's almost 1200.00. Customer care will lie about resolving the issue. The eligible items for the discount range a lot. This customer service is it's terrible to say the least. How will I know when my order is ready for pick up at my KAY Jewelers store? Kay Jewelers has an average consumer rating of 2 stars from 327 reviews. Simply return your purchase at any KAY (or any Sterling Family of Jewelers location) or return your online purchase by mail up to 30 days after your purchase was shipped. I learned a lot about the business and jewelry. I get I didnt buy the warranty, but it shouldnt have broken in such a short period Kay Jewelers needs to revise their gift return policy. I ordered a necklace for my aunt for Christmas. Copyright 2000-2012 Kay Jewelers, a division of Sterling Jewelers, Inc. 375 Ghent Road, Akron, OH 44333, Enter Street Address, City, State or Zip Code. The earrings physically broke on second wear, in February. I purchased a 1 1/2 ct. tennis bracelet in 2012, and unfortunately it has been broken and repaired four times. Theyre saying due to the six-month rule, we are just out of luck and want to chare us $650 vs the $200 last time. In our experience with Kay, we have had several frustrating experiences. Unsubscribe easily. Need Assistance? Contact our Customer Care Team Today. Kay Jewelers Lab-Created Diamonds Review - What You Should Know Visit Kay to find your dream ring today. Save up to 10% OFF on KAY Jewelers items. Cancelled order and full refund because it was within a half hour of purchase. Many consumers are unable to pose their problems on the ground due to geographic restrictions, therefore, currently the best approach for them is KAY Jewelers online customer service. There was so much back and forth with the manufacture with sizing and when the ring was returned, it was dented and scraped horribly. The best part is that she did this on one of the busiest weekends for Kay Jewelers! Credit & Financing. 375 Ghent Road, Akron, Ohio 44333, United States. From warranties to orders, Customer Support can answer all your questions. KAY Jewelers online customer service is designed to help customers ease concerns in their mind to the full extent, running from color differences, quality problem and delivery, so that customers can experience the perfect consumption. I want the additional 5% off. My store experience at Kay Jewelers was absolutely amazing. 7 days later was told it WASN'T issued and will be in my account in 7 days. We have purchased an engagement ring and two custom bands to go with it (approximately $6,500 total) from your store. The Untold Truth Of Kay Jewelers - TheList.com The store is refusing to do that as well. She came across the last one and had it overnighted, and I was able to get it just in time for the holidays! HotDeals uses cookies from third-parties or affiliate networks to If youd rather exchange your purchase for something new, great! I went in on 1/5/2023 and ordered an engagement ring (and paid for it in full) from the Kay location in the Boise Town Square mall. Privacy Policy. If there are any questions related to these issues or any other issues, KAY Jewelers is dedicated to easing your misgivings all day long! Take a photo or upload an image to shop similar items, Find the perfect jewelry with a picture instead of text search. Kay Jewelers is a brand of Sterling Jewelers that offers wide range of engagement rings, wedding rings, diamonds, gemstones, metals, watches and more. MORE+, Buy now! On May 27, 2022 Picked up ring from Kay. The size was incorrect! Click Here to learn how to determine your ring size. It's a wedding band. All Rights Reserved. I love that they offer the diamond replacement guarantee with any diamond purchase. You can also gain knowledge about Kay Jewelers' hiring process through this article below and know more about the various job vacancies offered with benefits, salary . Our customer service begins with the sale and never ends. I also went to the doctor to ask about and probably have to go back since its getting bigger! I am being told that my ring is unrepairable, and that is NOT true. * By clicking this link or texting this number (1+855-929-4190), you agree to receive recurring automated promotional and personalized marketing text messages (e.g. Even though it didn't ship yet I was told they cannot change the city state and zip code. Learn More. That's why we offer several ways to pay. I've already spoken to the store manager, I do not want to speak to him again. Do Kay Jewelers Increase The Credit Limit? Just trade it in for a upgrade. Lease Purchase ProgramLearn MoreApply Now Not very customer friendly, Desired outcome: Your credit card will be charged for your purchase the day the merchandise is shipped to the store. color: #515666; durable and stronger than white gold. links within this website. We were not told that it was a promotion but a sale. KAY KONECNA Demi-Fine Jewelry for Women - Shop Now on FARFETCH Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. I bought 2 rings from kay. color: #515666; The package was never opened by anyone and came back only a couple days after being shipped. I just LOVE MY NEW BEAUTIFUL NEW RING. One pair was fine. I dropped off my ring to get resized and was told that it would be ready in 2 weeks, couple days before the 2 weeks I got a call that my ring got lost in the mail. Always look forward to see the jewelry. Need Assistance? Kay Jewelers' Lifetime Diamond & Gemstone Guarantee accompanies merchandise containing diamonds, rubies, sapphires or emeralds. Loved the product,quality,reasonable rates,customer service specially at Fair Oaks Mall.
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