Of course I know that alternatives exist, but NONE of them can answer the specific SPLASHTOP test steps I asked about. This has annoyed, angered, frustrated and wasted time for me for SO LONG!!! perfectly!Why didnt I wanted to know if i can remote access this machine and switch between os or while rebooting the system I can select the specific os. Welcome to the Snap! It could be that the computer is frozen, meaning it is not responding to any commands you give it.In this case, the touchpad would also not be working. This option can be enabled or disabled by using the Lock keyboard and mouse checkbox in the Security tab of the Streamer. This is what fails at my client's office to their Win 7 computers. The cursor on certain parts of the screen would end up being the same color as the white background and therefore disappear. Any way to make it not dissappear. Hello!I have a ticket open with Splashtop support (#111861) but I am getting ABSOLUTELY NOWHERE with them. To continue this discussion, please ask a new question. It's ONE specific product with ONE specific issue on SOME computers, and NO OTHER PRODUCT matters, not even one of their own other products. Start a Remote Access Session with Splashtop SOS Get your Splashtop Business App ready to start a session Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). They may also be prompted to download an add-on based on their phone manufacturer to add remote control of that type of phone or tablet. Because you came on a forum with extremely limited to none knowledge on the software in question after originally not getting the answer you were looking for and getting nowhere with the one and only set of people that could actually help you. Step s required to wake your computer from Sleep or Hibernation mode: On your tablet/phone, launch the Splashtop On-Prem app. They chose to ignore that and kept focusing on the Console session.I am mad because they kept ignoring what the were being told. Your Run FlexiHub on the virtual desktop, and login. Can connect and view but can not control remote computer - Splashtop Please note: If you are connecting to a dual-monitor system, three virtual displays will appear. Thank you very much Great solution, I accidentally deleted a bunch of code because I couldnt see where the cursor was, Ouch! You can remotely control the computer, open files, and more using the iOS touch based interface. QED. Youinstalled the Splashtop Business app that the technician uses and clicked the +SOS icon to start an SOS session, We gave the remote user instructions to download and run the SOS app and give the technician the 9 digit number, Next, wesaw how the technician enters that number in their app and can remote access and control the user's device, And finally, we saw how to manage your SOS account online, including managing multiple technicians under one account. So, when remoting into your computer, click and hold the mouse and then move the cursor up and down to scroll. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. After a second, your iPad will be screen mirrored onto your computer. Mouse pointer or cursor disappears or gone missing on Windows ", which is completely unrelated to Splashtop's issue. I did not need ANY other steps to prove that. All you need to do is set up your Bluetooth or wired mouse to your iPad or iPhone (see below for instructions) and youll be all set! Perhaps Mark from Splashtop may have an answer. r/Surface - Mouse pointer disappearing when using splashtop for The annually-billed price is $28.6 per computer per month. 3D mouse working remote. Most often, users will receive a black screen upon opening the app. Tap to run the Splashtop Business app on your device (in this case an iPad). The above solution didnt work in my situation, for me relief came through changing the theme to black (File -> options -> General -> Office theme). Mouse pointer disappearing when using splashtop for extended display. When you begin the session, the remote computer screen will open in a window on your computer. While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? unqualified point (you said nothing about "If the problem were to persist" to qualify it), while good-hearted, went without saying. Connect to the target computer. And the down arrow button on the right hides the toolbar. Youll also get fast connections with HD quality and sound and see your remote computer screen in real time. Bonus Flashback: March 3, 1969: Apollo 9 launched (Read more HERE.) Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. Anyway, thanks to your excellent post I now have a pointer again! You should see a prompt to pair your mouse. I decided to let MS install the 22H2 build. This will blank the screen of the remote computer while youre accessing and controlling it so people physically in front of the workstation are unable to watch you work. You were WRONG. Find out why 20 million people use Splashtop and try it out for yourself today! However, if the remote computer is on your company's network while you're remotely accessing it to browse the internet, your company can still monitor your internet activity as if you were using the office computer in person. By the time I tested SOS, Splashtop already had the answer because it was a"known issue", but MY techs didn't know about it.________You really should keep "smug mode" off. Solution 2: Relaunch Elements Organizer Close Elements Organizer. Thanks for leaving your comments, youre right it might help others! When a computer freezes, the first sign is usually that the mouse has stopped responding on the monitor. Apply, and voila, the cursor is visible again and the remaining pointers are still white. Cheers, Glad it worked for you and thanks for leaving the comment , Sadly this fix is temporary, after a while the cursor disappears again . OMG!!! Follow the steps below to see how: The most recent version of Adobe Acrobat Reader on the local Windows machine will allow you to remotely print to a Mac device. Click " Apply " and then " OK ." My thought process was maybe if I locked it on the computer I'm playing on, it would be locked in the same position as the splashtop game. I see that type of response, but I don't reply to them because they are not in my post thread. I think i just played chess with a pigeon Dean,A pigeon has better reading skills than you did.I'll say it one last time. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. On the Client machine, launch Remote Desktop, and create a virtual desktop connection. This will automatically shut off the device. In the default state of the Scheme None, in the lower pane Customize scroll down and select the line Text Select. Splashtop recently released update versions. Run the Splashtop Business app that you installed above (on your Windows, Mac computer or iOS or Android device). If you do not have a touchscreen monitor or Windows PC, and your mouse and your keyboard have stopped working in Windows 11/10, it makes things a bit difficult. Pc mac download - Splashtop Remote Desktop - Access your computer from Interesting. It's irrelevant to your specific situation, but hey, hack it off and see if it fixes the problem!Gregg. If there's a NinjaRMM rep here, give us the situation if you would. USEFUL" comment is USELESS because you failed to read the scenario correctly. It is a bit extreme and long winded but it would allow you to confirm exchange was at fault, but ultimately it isn't actually an irrelevant suggestion and it does depend on what the issue is as to whether you would do this. Follow instructions 1-5 above to make sure AssistiveTouch is turned on. "Splashtop wont let me connect at the same time as an end user!" How can I wake up my computers with the Streamer - Splashtop Inc. Try It Free Buy Now. Hope this helps someone else besides me, who likes the original white cursor scheme. If the above methods dont work, wait for the device battery to drain naturally. While frustrating, there are a few methods to resolve this issue: The ability to remote print is not only convenient but integral in the modern world of remote work. I know that Splashtop has the ability to do what I need as I showed in my post, so I asked a very targeted select audience this question, "So, can any other Splashtop users verify that this scenario works?" They give you the code and you enter it in your Splashtop App (after clicking the SOS + icon) and that starts the session. With iOS 13 introducing mouse support, you can control your remote desktop with a mouse when remote connecting from an iPad or iPhone iOS device. Splashtop users are able to toggle the blank screen on/off while in a remote session, as well as the lock remote computers keyboard and mouse to prevent tampering while youre working on the computer. Click " Uninstall " to confirm. Im using Windows 11. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Create a website or blog at WordPress.com, How to fix mouse cursor disappearing on RemoteDesktop, disappearing mouse cursor in Visual Studio on virtual machines, Microsoft Teams Call Analytics Portal in Office365, SharePoint Conference North America The Sessions that InterestMe, My reflections on European SharePoint Conference 2022 (and all thephotos), Employee experience and information management trends in2022, How we built the OnePlaceMail Outlook App on the Microsoft 365 Platform & AzureCloud, How to fix Azure Functions Timer Trigger unable to start running locally with VS2022 17.x(Azurite), Hosting a Single Page Application (SPA) from Azure Blob Storage that supports deeplinks, Enjoying some much needed sunshine in Auckland with my @. Splashtop Wired XDisplay HD - Extend & Mirror 4+ - App Store Reinstall Google Chrome. How to Use an iPad as a Second Monitor for Windows/Mac If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). To connect your mouse to your iPad or iPhone, follow the steps below: Set Up Bluetooth Mouse to iPad or iPhone Open the Settings app Select Accessibility Select Touch Select the AssistiveTouch toggle - this will open a new menu Select the AssistiveTouch toggle at the top to turn it on In the same menu, select Pointing Devices New Dell Latitude laptop, same problem with a variety of mice tried - wired & wireless. 0 If you have five licenses then any five people from your list of technicians can use SOS concurrently. 6. ", you agree to it. Thanks for the comment made me laugh and glad it helped end your frustration. It usually happens when I go back to the RDP session from my local computer. I added a "LocalAdmin" -- but didn't set the type to admin. and our Neither VNC nor SOS uses the Splashtop file that was the root of the "known issue" that was unknown to my Splashtop techs so ALL other products are irrelevant, even SOS.------------"testing other remote desktop apps does not exhibit the same issue, ergo you could discount an actual PC problem and could have proven to the technical team, seeing as they were being so obtuse, that it was the splashtop software that was at fault if they tried to tell you it wasn't. 1 Comment actions 0 Logitech options find the ipad with your. Any help welcome please before we get onto Splashtop support? Unfortunately, this hasnt worked for me I am finding that it will still keep disappearing. Check the Synaptics 'Device Settings' tab, Tapping, and check Tapping is enabled. Mouse pointer does not change to resize or hyperlink when hovering Geez, you may as well have recommended trying to open Excel without issue. Sound Choice to output sound over the remote connection only, on this computer only or both. Click or a mouse, which will open up to visit the house, but if i can Click the Hardware tab, and then click Device Manager. Let the device recharge and then turn the device back on again. someone logs in with RDP remotely, the console session will get logged out, and File transfer is supported in version 2.6. However, all it did was detract from the point.----------------"a sounding board on a forum that, by anyone's logic would be less use than the support department of the software you had an issue with. Splashtop enables remote access to Windows and Mac computers from iOS devices. Open the app to see if Splashtop runs as intended. Why the BIG DEAL you made out of it? Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. THANK YOU! View all posts by Cameron Dwyer, Disappearing cursor, Missing cursor, RDC, Remote Desktop. What are some of the best ones? I checked with our team, and here is the initial feedback: Windows only allows a single user login (console or RDP). Automatically lock remote computer when disconnected. This is the contextual mouse cursor.Any help welcome please before we get onto Splashtop support? For future readers, Mark's response that "Our team will post a response for you at Splashtop support site (your ticket) shortly with a workaround to resolve the corner case win7 issue" was the fix (renaming a specific file). With Splashtop SOS, you canuse your computer or mobile device to remote access and control remote computers and Android devices. Why is my mouse cursor not aligned with the remote computer? Splashtop did sometimes have a slight lag when screen . Using Kerio is a USELESS suggestion.OMG, It's absolutely AMAZING what READING PROPERLY can do for a person! Thankfully the fix is a pretty simple one. Experiencing slow screen refresh on Windows? - Splashtop Inc. On the guest machine (that you are remoting into) simply edit the current Windows theme and change the mouse cursor. This is the contextual mouse cursor. "Again, look at my scenario of an Exchange problem and someone suggesting Kerio. "Exchange crashes on install" can you use kerio? Number two, even if VNC worked, VNC would prove NOTHING, simply because it isn't Splashtop, and the issue was specific to a certain Splashtop product. not useful to get the answer as to why exchange isn't installing but proves that you don't have a local PC issue with installing software and allows you to discount the local PC being unable to install anything as the source of the problem. I'm excited to be here, and hope to be able to contribute. Today I finally had time to google wtf made the cursor disappear. Thanks for not making a long winded explanation and simply getting to the fix. BTW, their SOS product DOES work on these problem systemswhich I figured out a few days after my post.Did I ask if other remote support tools had the issue? and was challenged. They have COMPLETELY MISSED what I am telling them or have given me false information.I have users on Windows 7 who are accessing their work computers from home via Remote Desktop Connection (don't worry, it's only after they authenticate to their WatchGuard firewall. One of the most frustrating problems with Splashtop is when it only shows a black screen while trying to create a remote session to an unmanned Windows computer. For disconnect issue when switching users, we can't reproduce the issue in-house. You wont need to adjust any settings in the Splashtop app to use the mouse while in app. The Splashtop onscreen prompts show the 3 steps. 1. Heres what well cover in this article to get you started, Install and set up the Splashtop app(s) that you will use to do the remote access, Start a remote access session and control a remote computer, Use your mobile device to navigate and control a remote computer, Remotely access and control Android devices, Manage your SOS account online (manage users on your team and account settings). it take THREE detailed emails to get to this resolution when as you noted, this How to Configure Secure Remote Access and Support - Splashtop Inc. still the cursor is not visible on the remote computer which i have remoted in to, please help. I realized I messed up when I went to rejoin the domain Is there a way i can do that please help. Our team reviewed the video. Please note: This may reposition your desktop icons. Want to give it a try for yourself? Please note: You can switch the setting back to extend these displays upon returning to the office. So, if you are using a computer and someone else remotes into it, you will see a pop up letting you know. Here is the easiest way to resolve this issue: Splashtop Business Pro offers true multi-to-multi monitor support, allowing users to display their dual office or home monitors side-by-side as if they were physically working from the office. Select Start > Settings > Devices > Mouse > Additional mouse options > Pointer Options and adjust the pointer speed. You just don't get it. We all make mistakes like YOU did. Please click on the Eye icon in the toolbar at the top of the screen when you are in a remote session, then click the "Show Remote Cursor" button. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Some users noticed that a Windows10 update KB4056892 blocks communications with Splashtop. The mouse cursor showed the busy pointer when hovering over the desktop. Mouse scroll wheel works in other programs but not Windows 10 Apps
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