According to a report in the New York Times, StubHub stated that handling refunds for the huge number of canceled concerts is simply not manageable. Per an interview quoted in Axios with StubHubs president Sukhinder Singh Cassidy, the company decided to put the risk on its customers: In normal times we would take the risk of giving refunds to buyers before recouping the same refund from the seller. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. Ticket Refund Lawsuits Against StubHub Sent by MDL Panel to Northern District of California. The MDL transfer order can be found here. He canceled his concert due to Covid and I am still waiting for my cash refund from StubHub. 01-21-2022 10:07 AM. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. How to Get a Refund for All Your Tickets - Vulture In February, a federal court ruled in favor of StubHub in a class-action lawsuit filed in federal court. This is the only way to get a cash or credit award under the Settlement. Until the event id canceled (not postponed) they won't give a refund. Home | StubHub Settlement ConsumerAffairs is not a government agency. Punk Rock Bowling and Music Festival Tickets - StubHub On March 25, however, StubHub allegedlyand quietlychanged its tune, updating the terms of its FanProtect guarantee online to stipulate that if the event is canceled and not rescheduled, you will get a refund or credit for use on a future purchase, as determined in StubHubs sole discretion (unless a refund is required by law). Subsequent communications from StubHub made clear, without explanation, that customers would receive not refunds for coronavirus-related cancellations but only a coupon worth 120 percent of an original orders value valid for one year, the case adds. And the beat goes on. Joining Ohio in today's settlement were the offices of the attorneys general in Arizona, Arkansas, Colorado, Indiana . I dont recall signing on to subsidizing billionare/millionaire owners and players with donations. When I called them on itthey said it was my fault and I have to resell the tickets. Yet after the pandemic hit, Defendants retroactively changed their cash refund policy and began refusing consumers the refunds long-promised by the FanProtect Guarantee.. Linda Lam focuses her practice on representing consumers, small businesses, and employees in complex litigation. The company blamed the difficulty of recouping from sellers during the pandemic. The case was first filed in January, but the plaintiffs lawyers are pursuing the case through arbitration. StubHub is an eBay company that began selling and reselling event tickets in 2000. Get the latest news on COVID-19 delivered to you. StubHub Inc. has agreed to pay more than $9.5 million to consumers from 10 states and the District of Columbia over allegations the ticket reseller failed to provide them with refunds over events cancelled due to the COVID-19 pandemic. Two Women Appointed to Lead COVID-19 Refund Cases Against StubHub StubHub will pay out over $16 million in refunds to over 75,000 customers for events canceled at the start of the pandemic last year. I was denied my request for a refund. I had used stubhub a dozen times without a problem, but never realized they could steal from a customer in a situation like this. Customers who bought tickets to events through StubHub on or before March 25, 2020 will now be able to obtain a cash refund from the company. If you sell on Stubhub they will waive the sellers fee. I purchased six tickets to Hamilton on 12/1/21. They sell you things they don't actually own and if there's an error, too bad for you. The court ordered the company to refund customers if the event was canceled and refund them in full. All Rights Reserved. StubHub sues Golden State Warriors, alleging monopoly - ESPN.com Well start sending you the news you need delivered straight to you. Read the complaint here: StubHub Refund Class Action Complaint. Prices may be higher or lower than face value. I will never use Stubhub again. The NHL postponed its season on March 12 in the massive wave of. The lawsuit states that StubHub rescinded its FanProtect guarantee, which allows ticket sellers to offer refunds before the event. McMillan then asked StubHub to refund his money. Through this action, we hope to provide people some small bit of relief during this uncertain time.. The new lawsuit claims the policy change amounts to a breach of the StubHub user agreement, conversion, negligent misrepresentation, a violation of Californias consumer protection law, unfair business practices and false advertising. With the complete shutdown of large gatherings, countless businesses are being impacted. StubHub doesn't offer live chat, but you can DM them on Facebook or Twitter to talk to someone online. the replacement of full cash refunds for vouchers valid for one year to events that may never happen, was done for customers convenience. Adam Silver had to get the Christmas bonanza in- fans be damned. Please add me to this class action against STUB HUB. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. I purchased tickets via StubHub for a concert 3 months in advance. If you do not exclude yourself from the Settlement, you may ask to speak in Court about the fairness of the Settlement and any objections you may have at the final approval hearing. StubHub facing class-action lawsuit after changing refund policy amid FALSE. They don't ensure you get your tickets, the sales reps Mathew and Larisss yell at you and just don't speak, the guarantee is ** as I was offered nose bleed seats in the 300s when I purchased in the 100s. I received a confirmation email telling me that my tickets were confirmed and I would be receiving another email with the link to the mobile tickets by the next day. The credits issued by the company are valid through the end of 2022. Especially because people have no idea if they'll even be able to use the coupons we don't know what the next 12 months are going to look like. Mobile app: Unfortunately, the seller never came through with the e-mail transfer. Never got my refund, asked for compensation and never anything. Fan rewards: Within 3 hours from the PayPal notifications I politely contacted Stubhub and point out I never purchased the parking tickets for the event. Of the states that disclosed the monetary value of their refunds, Law360 reports that more than $3.6 million will go to consumers in the District of Columbia, while more than $3.1 million will go Colorado consumers, almost $2 million to Arizona consumers, and more than $420,000 and $382,000 to consumers in Maryland and Indiana, respectively. Now I am left a dissatisfied customer without tickets and trying to buy last minute tickets that are even MORE expensive than what I had paid for. Not at all a criminal case. The court considered arguments that the plaintiffs agreed either before or after their ticket purchase to arbitrate their claims, but declined them as unsupported. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Gibbs Law Group filed a complaint on May 1, 2020 against StubHub for refusing to refund customers who purchased tickets for events that have been cancelled in light of COVID-19. All rights reserved. The reason for the lawsuit is the Wisconsin man purchased tickets to an NHL game before the coronavirus pandemic postponed the season. I listed tickets and never heard back that they sold. All of these happen in 10 minutes. StubHub Hit with Class Action After Pulling 'FanProtect' Cash Refund Ticketmaster, StubHub removed from MLB ticket refunds suit - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. Spoke to StubHub three times in a span of 6 hours for tickets that were purchased as a gift and never transferred. Though defendants StubHub, Inc. and Last Minute Transactions, Inc. have offered customers vouchers worth 120 percent of their total ticket order for canceled events, the lawsuitalleging breach of contract, false advertising, and violations of California consumer protection lawsclaims the companies abrupt and illegal about-face has cheated tens of thousands of customers out of money to which theyre legally entitled. Last Updated on May 5, 2021 by Dave Clark. Design & develop by AmpleThemes, Class Action Lawsuit Filed Against StubHub. The Settlement Class includes all persons who purchased at least one ticket from StubHub while in California using the StubHub website or mobile website from September 1, 2015 to September 1, 2019. But the company does not need to comply with the law to avoid liability. Same seats wrong game. I have not received any information on recovery of my money yet. If you want a refund, you have 30 days to request it starting from the announcement of the new show date. Read more here: Camp Lejeune Lawsuit Claims. StubHub was sued in a class action over the policy change, and saw its public image battered, all while its purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies, further hindering its ability to take action to survive the pandemic. StubHub Refund Class Action Lawsuit - Gibbs Law Group There were over 1000 tickets available last night, but suddenly the venue is sold out, which seems odd for an OHL game. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in February 2020. Lia Sophia Class Action Lawsuit Settlement, LG V10 Class Action Lawsuit Settlement Offer, Tristar Products Lawsuit How to Avoid the Scam, Class Action Lawsuit Against Transamerica Universal Life Insurance, Class Action Lawsuit Lifelock Reducing Your Court Costs. Thanks to the nightmare known as the COVID-19 pandemic, StubHub faces a rather existential problem. Following the consolidation of four customer lawsuits in August 2020, class counsel was recently named in the MDL against ticketing company, StubHub. I tried contacting support and I kept getting the same response. I had to spend hours on the phone with StubHub just to get them to do their job. Not by phone, email, nor chat. How to Contact StubHub: Customer Service for Buyers and Sellers - wikiHow In addition, StubHub will be required to reimburse consumers who purchased tickets before March. A California state court authorized the notice. StubHub also referred to an order by the United Kingdoms Competition and Markets Authority that prevented it from merging or communicating about its business dealings with Viagogo Entertainment, which purchased StubHub in, Viagogo Entertainment and StubHub escaped further damage in July after a judge dismissed a separate class action lawsuit alleging Viagogo, StubHub Settles For More Than $9.5 Million With Customers Denied Cash Refunds After COVID-19 Cancellations, COVID-19 Class Action Lawsuit and Settlement News, StubHub Dodges Class Action Lawsuit Demanding Refunds Over Vouchers, StubHub Reaches $1.3M Settlement Over Misleading Ticket Pricing in Canada, StubHub Class Action Alleges Unlawful COVID-19 Refund Policy, Australia Justice Says US, UK Passengers Can Join Class Action Against Carnival and Princess Cruise Lines for Ruby Princess COVID-19 Outbreak, Social Security Disability application & appeal claim review, Abbott baby formula recall lawsuit investigation. I had to do all the work, not them. Fuller estimates the company has $1 billion to $2 billion in tickets still floating around for future events. STUBHUB - 63 Reviews - 199 Fremont St, San Francisco, CA - Yelp A Brooklyn consumer has filed another proposed class action lawsuit against StubHub, Inc. over what the case calls a bait and switch on a global scale.. 'You're stealing my money': StubHub leaves customers feeling screwed As of today, StubHub says that customers who buy a ticket to an event that is cancelled and not rescheduled can choose between a cash refund or a credit worth 120 percent of what was paid for the event. StubHub's Changing Refund Policy Under Fire - NBC Boston Shortly after, in May, StubHub . Share this with everyone please!!!! Attorneys General from multiple states alleged StubHub refused to give consumers cash refunds for events cancelled because of the COVID-19 pandemic. This is not a solicitation from a lawyer. The case proposes to cover anyone in the U.S. and U.S. territories who opened a StubHub account before October 1, 2018 and used StubHub to buy tickets to any event that was canceled or is canceled at any point from March 25, 2020 until the date on which notice is sent out to potential class members and has not been issued a refund. After a few hours, Stubhub finally refunded the tickets and offered a minimal voucher as compensation (less than 5% of the purchase price). StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims - Yahoo! StubHub only has one customer service number, so you'll call 1-866-788-2482 no matter where you live in the world. Ive been trying to get my money back for 2.5 years with no luck! StubHub Shuffles Legal Group Amid Listing Talk, Litigation (1) With the coronavirus impacting 28,000 events and the associated magnitude of challenge in recouping monies owed by sellers over the coming months, it is currently impossible for us to offer immediate cash to buyers, StubHub said at the time. European Politicians Call For Investigation Of Ticketmaster, Live Nation Argues Taylor Swift Lawsuits Must Be Arbitrated, KISS Announce Final Shows on End of the Road Tour, Event Ticketing Resources For Secondary and Primary, Report: StubHub Caves on Fan Refund Demands After 15 Months, will now be able to obtain a cash refund from the company, StubHub was sued in a class action over the policy change, purchase by viagogo was being picked apart by regulators in the UK before being approved with contingencies. They were processing refunds for canceled events just like they previously did but then changed their policy. Please download the PDF to view it: Download PDF. But, as an alternative, the 120% off coupons were also available. However, communication on this is virtually non- existant, juxtiposed with the buy side hawking we get. Want a refund for a canceled concert? Good luck - Local Business News Frustrated concert goers still fighting for refunds Those with tickets to canceled events will get a credit of 120% of the purchase price. A California class-action lawsuit has been filed against the ticketing site StubHub. But neither Vivid Seats nor StubHub is giving cash refunds for postponed concerts, as long as there is a future date on the calendar. Others were postponed. Call 1-866-788-2482 to speak to a customer service representative from StubHub. Bought tickets 2 months in advance for basketball game, never received them. Please use any other ticket resale company this one doesn't care about their customers. The return of live events, the input of customers, partners, and reulators, and the opportunity to finally consult with our new parent company, viagogo, all contrbuted to StubHubs decision to make this move now, the company said in a statement. To the extent that StubHub claims financial constraints have forced its hand (into its customers' pockets), those constraints are entirely of its own making. The company is accused of failing to resolve complaints from tens of thousands of customers. Previously, she represented workers and retirees at a national employment law firm. StubHub Hit With $5M Class Action Lawsuit Over Coronavirus Refund StubHub calls for MLB refund lawsuit to be sent to arbitration - TheTicketingBusiness News All the latest entertainment ticketing ecosystem news from around the globe and up-to-the-minute media coverage from all the leading voices in the ticketing business industry, all in one place - curated and edited by TheTicketingBusiness team at Xperiology. As always, we recommend consumers do their best to stay informed, in particular given the swell in coronavirus-related class action lawsuits like this one. The settlement will also end a multi-state investigation into StubHubs alleged refusal to provide customers with refunds for cancelled events, reports Law360. You may be a Class Member in the proposed Settlement and may be entitled to participate in the proposed Settlement if you meet the following criteria. Law Analysis StubHub Denied Dismissal of Lawsuit Over COVID Refund Claims By Michael McCann May 17, 2022 9:30am After StubHub made a second attempt to have a suit over its COVID refund policy dismissed, the court ruled against it. Attorney General Yost Inks Agreement with StubHub to Issue Ohioans Show was cancelled on 12/29/21 the day of the show. You will also give up your right to object to the Settlement and you will not be able to be part of any other lawsuit about the legal claims in this case. Never received email and Stubhub charged me $288 for not delivering. Before commenting, please review our comment policy. StubHub Faces Class Action Lawsuit for Refusing to Issue Refunds So Farley filed a credit card dispute against them, and won back his $600. My husband and I bought concert tickets as a Christmas present to each other. On basketball tickets that was cancelled and they would not refund them because at that time the NBA had not cancelled all games, even though they never played any after that during the entire year and some. It is possible to request a refund on a purchased StubHub ticket manually. Thanks ! Fans Still Struggling To Get Refunds From Ticket Re-Seller StubHub For StubHub Lawsuit COVID-19 Refunds Arbitration Clause - Sportico I was told the offer for alternative tickets was the only offer that would be made other than a refund. The law required StubHub to refund all eligible buyers before May 3, 2021. I found out they listed under a wrong account. The case is based on an NHL game that was canceled because of a strike. The court ordered StubHub to stop issuing coupons worth 120% of the purchase price. At this stage, those who may be covered by the lawsuit can only sit tight and wait for the case to work its way a little farther along in the legal system. As the pandemic clamped down on live events across the globe, most ticketing outfits had to make rapid changes to keep from being overwhelmed by the sudden stop to cash flow coupled with the cancellation of events. McMillan's lawsuit seeks class action status so that, if he were successful in forcing StubHub to provide a cash refund for his ticket, that ruling could be relied upon by any US customer of the . I bought my tickets under a much different safety expectation. If the show ends up being cancelled you will receive a refund.
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